Client Care Manager – Licensed Customs Broker

Job not on LinkedIn

🔥 44 minutes ago

🇺🇸 United States – Remote

💵 $63k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GHY International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1901

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

GHY International is a leading trade and brokerage services provider that specializes in customs brokerage and trade compliance for North American importers. Established in 1901, GHY offers comprehensive support for businesses engaged in global trade, ensuring that they navigate the complex rules and regulations governing shipments. With a focus on seamless and cost-effective services, GHY International helps clients facilitate a high volume of imports and exports annually, positioning itself as a trusted partner in international commerce.

📋 Description

• Oversee the day-to-day activities of a client care team • Ensure timely, compliant, and exceptional service delivery • Balance workloads and ensure adequate team coverage • Lead, coach, mentor, and develop team members responsible for regulatory guidance, audits, and data management • Create work schedules and facilitate team huddles, goal setting, performance discussions, and coaching • Identify training needs and execute training plans with the US Trainer • Participate in hiring, staffing assessments, and departmental training planning • Build and maintain client relationships through proactive communication, problem-solving, and retention strategies • Serve as the primary escalation point for client issues • Collaborate with U.S. Customs and Border Protection, freight forwarders, partner government agencies, clients, and other partners to resolve entry issues • Create, maintain, and ensure accuracy of Standard Operating Procedures • Facilitate Major Account Relationship Program annual client visits and complete reporting • Participate in Team Business Reviews and follow-up action planning • Support new client onboarding, including systems integration, database setup, SOP development, and reporting requirements • Participate in client training sessions, software demonstrations, and cross-selling opportunities • Conduct client exit interviews and support retention strategies • Ensure import and export transactions comply with CBP, PGA, and applicable regulations • Champion operational efficiency, automation, and continuous improvement, including AI technologies • Monitor quality control processes, high-duty entry checks, 7th-day reports, census warning resolution, and exception workflows • Support database management, HTS verification, and new part reviews • Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections, and exceptions • Review monthly production and error reports and communicate trends and corrective actions • Communicate regulatory, industry, and SOP updates to the team • Collaborate with Operations, Trade Services, Billing, Innovation, and other departments • Participate in US Managers Meetings and improvement initiatives • Support after-hours needs on a rotational or as-needed basis

🎯 Requirements

• 5+ years of related experience • Licensed Customs Broker Designation REQUIRED to be considered for remote role • Certified Customs Specialist (CCS) Designation • Advanced knowledge of U.S. Customs regulations • Advanced knowledge of HTS classification, GRI/GN rules, and explanatory notes • Advanced knowledge of PGA requirements and data elements • Advanced knowledge of entry and invoice requirements • Experience working with customs brokerage software systems • Familiarity with EDI and emerging technologies, including AI-enabled tools • Proficiency with Microsoft Office, including Outlook, Word, Excel, and Co-Pilot • Strong comfort with technology • Ability to navigate diverse client needs and varied SOP requirements • Strong analytical, problem-solving, conflict-resolution, leadership, team-building, and motivational skills • Strong written and verbal communication skills • Ability to self-motivate, manage tight deadlines, and work independently • Ability to handle stress in a positive, solutions-oriented way • Willingness to participate in after-hours on-call rotation • Ability to travel 15–20% • Ability to work up to two statutory holidays annually

🏖️ Benefits

• Performance-based bonus program • Comprehensive, subsidized health coverage • Dental coverage • Vision coverage • Short-term disability coverage • Long-term disability coverage • Life and AD&D coverage • Work-life balance support • Internal university • Leadership development program • Giveback Committee, Social Committee, and Cultural Ambassadors • Scheduled salary assessments • Flexible work arrangements