Director of Product – Client Success

🕒 Yesterday

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $142k - $180k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Own the product side of launching new client programs on committed dates, including scope, sequencing, risk, and tradeoffs • Own the roadmap for expanding and improving programs after launch • Maintain a close working partnership with platform product and engineering • Decide when client work should build toward the platform and explain tradeoffs and costs • Manage capacity across programs against agreed dates • Make in/out prioritization calls, communicate them clearly, and hold them when challenged • Lead executive-level client conversations about product state, program status, and future direction • Coach, hire, and grow a team of mostly junior product managers • Set the product craft bar and operating rhythm • Determine where senior product managers are needed for critical accounts • Partner with client success, engineering, design, and operations to ensure launches ship • Set program metrics, instrument them with analytics, and hold the team accountable for outcomes after launch • Report to the VP of Product

🎯 Requirements

• 8+ years in product • Director-level experience leading a team and owning delivery against external commitments • Outcome-oriented, focused on measurable change rather than output • High agency and ability to bring options when blocked • Comfortable with ambiguity and able to move quickly • AI-forward approach across research, synthesis, writing, analysis, and prototyping • Experience managing scarce engineering capacity against fixed dates • Experience making and communicating hard prioritization calls • Real platform judgment when customer-specific work and shared platform work compete • Credibility in front of clients, including executive-level product conversations and respectful pushback • Proven people leadership, including coaching and growing product managers and hiring effectively • Strong data skills, including setting metrics and interpreting instrumentation • Ability to partner across functions, especially platform product and engineering • Nice to have: healthcare, healthtech, or pharma experience, ideally in a regulated environment • Nice to have: enterprise or partner-driven programs such as patient support, hub services, or access programs • Nice to have: experience leading a team through scale or transition • Nice to have: hands-on experience with Linear • Ability to work at a computer for extended periods • Effective verbal and written communication with clients, leadership, and cross-functional teams • Ability to lead and facilitate client-facing, executive-level meetings • Ability to manage and prioritize multiple concurrent programs and competing deadlines

🏖️ Benefits

• Flexible schedule around client and launch schedules • Full-time standard business hours • Equal employment opportunity and inclusive work environment