Zendesk Admin – Operational Excellence

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🔥 59 minutes ago

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Manage day-to-day Zendesk tasks including building views, macros, triggers, and automations • Collaborate with the Zendesk Administrator to propose workflow updates • Partner with Support, Operations, and Compliance teams to ensure Zendesk workflows align with pharmacy regulations • Identify and implement automation and routing strategies that reduce handling time • Assist in building internal dashboards and reports using Zendesk Explore • Monitor agent interactions and system performance to help identify trends

🎯 Requirements

• 3+ years of hands-on Zendesk admin experience • Familiarity with support operations in pharmacy, healthcare, or regulated call center environments • Experience using or supporting workflows within BestRx or similar pharmacy management software • Understanding of pharmacy compliance, HIPAA, and call center best practices • Strong understanding of Slack and its use in CX team communications and workflows • Analytical mindset with ability to translate data into action

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development • Remote work options