Customer Operations Manager

🔥 1 minute ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Manage and oversee daily transportation operations to ensure timely and efficient movement of freight. • Coordinate transportation activities across multiple locations, customers, carriers, and operational teams. • Monitor shipment schedules, delivery performance, and transportation requirements to ensure customer expectations are met. • Develop and maintain strong relationships with carriers, customers, vendors, and internal stakeholders. • Coordinate with dispatch teams, drivers, warehouse personnel, and logistics partners to resolve operational issues. • Monitor transportation performance metrics, including on-time delivery, service quality, cost efficiency, and customer satisfaction. • Identify opportunities to improve transportation processes, reduce costs, and increase operational efficiency. • Manage carrier performance by reviewing service levels, compliance, capacity, and reliability. • Assist with route planning, load optimization, scheduling, and transportation planning. • Analyze transportation data and prepare operational reports for leadership review. • Handle shipment exceptions, delays, damages, and service issues while providing timely resolutions. • Ensure transportation activities comply with company policies, safety standards, customer requirements, and applicable regulations. • Support contract carriers and transportation partners with operational guidance and issue resolution. • Review transportation costs and identify opportunities for savings and process improvements. • Collaborate with Sales, Customer Service, Procurement, Warehousing, and Operations teams to support business goals. • Assist with implementing new transportation strategies, technology improvements, and process enhancements. • Maintain accurate transportation records, documentation, and performance reports. • Provide leadership, guidance, and support to transportation coordinators and operational staff. • Participate in meetings, training sessions, and continuous improvement initiatives.

🎯 Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Transportation, or a related field preferred. • 3+ years of experience in transportation management, logistics operations, freight management, or supply chain coordination. • Strong understanding of transportation operations, carrier management, and freight movement processes. • Experience managing transportation schedules, shipments, and operational priorities. • Excellent communication, negotiation, and relationship management skills. • Strong problem-solving abilities with the ability to make decisions under pressure. • Experience analyzing transportation data, reports, and performance metrics. • Proficiency with Microsoft Office 365, including Excel, Word, Outlook, Teams, and PowerPoint. • Experience using transportation management systems (TMS), logistics software, or ERP platforms. • Ability to manage multiple projects and priorities in a remote environment. • Strong organizational skills with attention to detail and accuracy. • Ability to work independently while collaborating effectively with cross-functional teams. • Commitment to providing excellent customer service and operational support. • Experience working in third-party logistics (3PL), freight brokerage, trucking, or supply chain operations (preferred). • Knowledge of DOT regulations, transportation compliance, and safety requirements (preferred). • Experience with transportation management systems such as Oracle Transportation Management, SAP Transportation Management, MercuryGate, or similar platforms (preferred). • Experience managing national transportation networks (preferred). • Strong knowledge of carrier sourcing, rate negotiations, and freight cost optimization (preferred). • Experience leading transportation improvement initiatives (preferred). • Previous experience supervising transportation coordinators or operations teams (preferred).

🏖️ Benefits

• Competitive salary. • Performance-based annual bonus opportunities. • Comprehensive medical, dental, and vision insurance. • 401(k) retirement savings plan with company matching. • Paid vacation, personal days, sick leave, and company holidays. • Company-paid life and disability insurance. • Employee Assistance Program (EAP). • Professional development and leadership training opportunities. • Industry certification reimbursement. • Career advancement opportunities within the organization. • Employee referral bonus program. • Remote work flexibility. • Company-provided laptop and necessary technology equipment. • Internet reimbursement for eligible remote employees. • Employee wellness programs. • Employee recognition and appreciation programs. • Tuition assistance for eligible employees. • Supportive and collaborative work environment.