Customer Service Representative

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🕒 November 7, 2025

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PM Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🤝 B2B

📚 Education

B2B • Education • Freelancing

PM Consulting is a company dedicated to providing valuable insights and resources for small business owners and freelancers. They focus on educating individuals about the gig economy, offering practical advice on varying topics such as becoming a Virtual Assistant and thriving in freelance roles. PM Consulting aims to support those looking to embark on their small business journey by sharing success strategies and productivity tips.

📋 Description

• Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner. • Identify and assess customers' needs to achieve satisfaction, escalating issues as needed to appropriate departments. • Provide accurate, valid, and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines, and follow up to ensure resolution. • Keep records of customer interactions, transactions, comments, and complaints. • Communicate and coordinate with internal departments to ensure swift resolution of customer issues. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Assist with placing orders, refunds, or exchanges. • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

🎯 Requirements

• Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • High school diploma or equivalent; college degree preferred. • Customer orientation and ability to adapt/respond to different types of characters. • Ability to work independently and collaboratively within a team environment. • Proficient in Microsoft Office and CRM software (e.g., Salesforce). • Willingness to work a flexible schedule, including evenings and weekends.

🏖️ Benefits

• Competitive salary based on experience. • Comprehensive benefits package including medical, dental, and vision coverage. • Opportunities for career growth and development. • Friendly and supportive work environment fostering creativity and collaboration.