Customer Experience Administrator

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🕒 October 29, 2025

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TruBlue Home Service Ally

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🤝 B2B

B2C • B2B

TruBlue Home Service Ally is a franchised home services company that provides handyman, home repair, preventative maintenance plans, and senior home safety and accessibility modifications to help seniors and busy homeowners age in place and maintain their properties. Services are performed by background-checked, bonded, and insured Tru‑Pro® Technicians and include interior and exterior repairs, seasonal work, deck building/repair, realtor and commercial property maintenance, and customized senior home safety assessments and modifications. The company operates through locally owned franchise locations and emphasizes ongoing maintenance plans and trusted local service.

📋 Description

• Accept inbound customer calls, leads, and return customer messages within 24 hours • Prepare/approve and send job proposals and follow up for scheduling after deposit is received • Manage daily scheduling of Home Techs • Schedule home onsite visits for more complicated proposals • Communicate with customers with scheduling and job updates • Update social media and company website with referral statements and job photos • Call back completed jobs for service update and referrals • Close out the job in all operational/accounting systems • Send out automated invoice after completion • Maintain close contact with Owner General Manager, Service Techs, and the Customer

🎯 Requirements

• Telephone Customer Service Experience • Pleasant speaking voice • Home computer with Microphone headset and high-speed internet access • Ability to pass background check • Enjoy working with the public • Desire to always exceed expectations

🏖️ Benefits

• Flexible Scheduling • Detailed Training • Enjoyable Work Environment