Professional Services Program Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle • Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams • Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program • Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects • Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes • Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria • Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths • Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting • Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered • Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives

🎯 Requirements

• Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone • Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders • Top Secret Security Clearance a plus • PMI Certification(s) or similar industry certifications a plus • Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies • Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams • Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs • Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes • Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus • A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations • Comfort leading program-level meetings and driving progress across multiple workstreams • Willingness to complete GitLab Project Management certification within 2 months of starting in the role.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave