Senior Solutions Architect, Operations Manager

🔥 16 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $115.2k - $194.4k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Own the Solutions Architect operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation • Partner with Revenue Technology, Revenue Analytics, and system owners on implementation, validation, data quality, and operational controls • Manage operational support requests for tooling, access, assignments, and data issues • Improve processes and system workflows for requesting, assigning, and tracking SA engagements • Implement intake requirements and routing rules and automate manual steps • Document and operationalize the SA engagement model, cadences, responsibilities, rules of engagement, handoff criteria, and required customer information • Own SA reporting requirements and data quality standards • Provide visibility into capacity, engagement, technical evaluation progress, and outcomes • Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms • Turn field feedback into operational improvements; lead testing, rollout, documentation, enablement, and adoption

🎯 Requirements

• Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations • Understanding of technical sales, pre-sales, and post-sales, SA engagement models, technical evaluations, and how SAs demonstrate customer value, support growth, and coordinate with post-sales teams • Hands-on experience with Salesforce or comparable CRM tools, reporting, data quality, and workflow improvement • Ability to translate field needs into clear system requirements • Structured problem-solving skills • Strong quantitative skills and proficiency in Excel or Google Sheets for capacity, coverage, productivity, and scenario modeling • Strong hands-on experience with AI-native tools to support custom reports and data modeling scenarios • Sound judgment, project management, and communication skills • Ability to work independently, build trust, and influence across a global, distributed organization

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave