Staff Program Manager – CCO Programs

🕒 September 18

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $139.2k - $235.2k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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📋 Description

• Own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts • Turn CCO direction into workstreams with clear owners, dependencies, and timelines • Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement • Surface stalled work, unowned risks, and slipping timelines for a reliable, real-time portfolio view • Recommend scope changes, re-sequencing, or ending programs when they are not delivering value • Track executive-meeting decisions and action items to completion • Track program health using data and connect execution to retention, expansion, adoption, and ARR outcomes • Communicate executive-ready narratives • Build shared standards for tracking, reporting, and handoffs • Iterate plans with functional leaders based on field feedback • Serve as the first Program Manager supporting CX Executive initiatives and help build the Programs function's operating model

🎯 Requirements

• Experience leading complex, cross-functional strategic programs at the executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief • Experience in Customer Experience, go-to-market, or revenue-facing functions such as Customer Success, Renewals, Sales, or Revenue Operations • Fluency in retention, expansion, and adoption motions and how they contribute to ARR • Ability to influence senior stakeholders, including executives, and hold them accountable without formal authority • Judgment to make high-stakes tactical recommendations under ambiguity • Data fluency to assess program health, diagnose breakdowns, and recommend data-informed next steps • Strong written and verbal communication • Comfort operating without established infrastructure and helping build the function's operating model • Reliable follow-through and ability to navigate conflict and competing priorities • Team members expected to incorporate AI into daily workflows • Role is available to residents of Canada or the United States

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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