Technical Program Manager – Emergency Cash

🔥 0 minutes ago

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇰🇪 Kenya – Remote

💵 $107.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GiveDirectly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤲 Charity

🤝 Non-profit

🌍 Social Impact

💰 $1M Grant on 2018-03

Charity • Non-profit • Social Impact

GiveDirectly is a non-profit organization dedicated to alleviating poverty by providing direct cash transfers to individuals in need around the world. With a mission to help people living on less than $2. 15 per day, GiveDirectly empowers recipients to make their own financial decisions by delivering unconditional cash directly to them, leveraging mobile money technology. Their innovative approach has led to broad recognition and has been studied in numerous research projects. By bypassing traditional aid mechanisms, GiveDirectly aims to efficiently and scalably transform lives, offering targeted assistance in regions such as Bangladesh, Kenya, and the United States, among others.

📋 Description

• Lead end-to-end technical program delivery during emergency response activations, including scoping, requirements gathering, system configuration and implementation, QA and testing, troubleshooting, and closeout • Collaborate with Product, Tech, Research, Engineering, Data, Payments, and Programs teams • Ensure systems meet data protection, privacy, and financial control standards • Manage technical training and onboarding for surge staff, collaborators, and local partners • Maintain and improve technical documentation, deployment guides, and incident-response protocols • Develop product roadmaps and requirements with Programs and Engineering and implement improvements for scalability and reliability • Track and report technical readiness metrics such as uptime, deployment speed, integration failures, data quality, and testing coverage • Lead and document technical design and implementation retrospectives, lessons learned, and root cause analyses • Support assessment, evaluation, testing, and adoption of new products and solutions • Support risk assessments and mitigate risks involving connectivity, data loss, device theft, fraud, and system misuse • Contribute to incident reviews and improve safety and resilience protocols • Provide surge capacity and work across multiple timezones during activations according to on-call schedules • Report to the Senior Product Manager, Solutioning, Emergency Cash

🎯 Requirements

• 5+ years of professional experience • Experience managing timelines, operational risk, stakeholders, and complex deliverables across multiple workstreams • Ability to operate in fast-paced and ambiguous settings, balancing speed, risk, and quality • Experience owning technical decisions, evaluating novel technologies, system designs, and risks • Working proficiency with a programming or statistical language such as Python, R, Matlab, Java, or Apex • Strong attention to detail and ability to analyze and rigorously validate data and code • Structured problem-solving approach and ability to identify root causes • Ability to communicate technical concepts to technical and non-technical stakeholders across varied cultural, national, and social backgrounds • Fluency in English • Understanding, or interest in learning, how technology enables emergency response operations, including CVA platforms, identity verification, data collection tools, payment systems, and mobile apps • Must overlap with an East Africa timezone by at least 3 hours • Preferred, not required: Experience with relational databases such as SQL • Preferred, not required: Experience with data visualization • Preferred, not required: Experience working in humanitarian or emergency response contexts • Preferred, not required: Familiarity with humanitarian coordination systems and donor expectations • GiveDirectly Values alignment and demonstration of emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity • Unable to sponsor or take over sponsorship of employment visas in the U.S. or U.K.

🏖️ Benefits

• Bonus at target performance: 10% with potential for upside • Annual benefits stipend: $21,393 for US employees; £2,760 for UK employees; $8,453 for Kenya employees • Benefits stipend may be used to cover benefits or taken as additional taxable income • Up to 20% international travel for emergency deployments, field testing, partner coordination, and team retreats • Remote work with flexibility • Professional growth opportunities • $500 referral reward for a Manager role, paid if the referral is hired