Givzey
1 - 10 employees
💸 Finance
🤝 Non-profit
☁️ SaaS
Finance • Non-profit • SaaS
Givzey is a platform that offers intelligent solutions for the fundraising process, including smart gift agreements, dynamic workflows, automated pledge reminders, and intelligent invoicing. The company aims to streamline and scale multi-year giving and one-time gifts, enhancing the donor experience while providing tools for fundraising teams to improve efficiency. Givzey is utilized by educational institutions and other organizations to secure and manage donations effectively.
Customer Success Manager
Job not on LinkedIn
🕒 March 31
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Givzey
1 - 10 employees
💸 Finance
🤝 Non-profit
☁️ SaaS
Finance • Non-profit • SaaS
Givzey is a platform that offers intelligent solutions for the fundraising process, including smart gift agreements, dynamic workflows, automated pledge reminders, and intelligent invoicing. The company aims to streamline and scale multi-year giving and one-time gifts, enhancing the donor experience while providing tools for fundraising teams to improve efficiency. Givzey is utilized by educational institutions and other organizations to secure and manage donations effectively.
📋 Description
• Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies • Actively document and execute renewal strategies • Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets. • Keep ahead of industry developments and apply best practices to areas of improvement • Review statistics and compile accurate reporting • Keep accurate records and document customer engagements • Build upon Customer Success procedures, policies, and standards • Take ownership of customer requests and follow through to resolution • Oversee and actively participate in the onboarding process in collaboration with the Onboarding Specialist
🎯 Requirements
• Minimum 1 year prior work experience in customer success is a plus • Strong professional customer service skills • Written communication • Presentations using Canva • Presenting in person and via Zoom • Independent problem solver: Self-motivated, extremely detail-oriented, and strong time management skills • Creativity and strong critical reasoning skills, and the ability to thrive in a fast-paced, dynamic, and evolving work environment • Willingness to step up to greater responsibility, strong desire to contribute to overall goals
🏖️ Benefits
• Strong passion for Givzey's mission, and working with nonprofit organizations
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