Account Manager

🔥 11 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $48.8k - $73.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.

📋 Description

• Drive revenue by minimizing customer attrition and increasing sales to the account base • Meet and exceed assigned quota targets • Quote and sell software and services to existing customer accounts • Manage contract renewals for an assigned book of business • Develop and maintain business consultant relationships with client decision-makers in higher-revenue accounts • Analyze client businesses for new opportunities and suggest relevant products and services • Present market-specific content valuable to client growth • Build relationships across client organizations through regular, proactive contact • Relay market knowledge and client expertise to influence internal stakeholders • Improve customer satisfaction and reduce attrition • Identify root causes of client pain points and issues • Liaise between teams to facilitate resolution of technical issues • Identify at-risk clients early and escalate risks or challenges to the manager • Handle client messaging and objections regarding technical issues • Manage and grow a high-volume book of existing business worth over $7M in revenue • Communicate product and service updates and identify product and client training gaps • Ensure delivery of quality customer and technical services • Conduct research and customer outreach to maintain market and competitive knowledge • Report market and customer findings to the team regularly

🎯 Requirements

• 3-5 years’ experience in a previous Account Management or Customer Success position preferred • Bachelor's Degree • Proven experience and success in SaaS based market, preferable in a software sales setting • Advanced communication (oral and written), objection-handling, and conflict management skills • Ability to leverage technology tools to fuel organization, efficiency, and productivity • Advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred • Experience with using Salesforce.com is a plus • Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences • Ability to adapt and respond quickly to change • Demonstrated ability to prioritize and multi-task in a deadline-driven environment • Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision • Knowledge of the parks and recreation or YMCA industry a plus • If working in the United States, required to undergo a drug test after a conditional offer • Must meet applicable work authorization requirements for working in the United States

🏖️ Benefits

• Medical, dental and vision care • EAP programs • Paid time off • Recognition programs • Retirement and investment options • Charitable gift matching programs • Worldwide days of service • Competitive compensation • Reasonable accommodations during the hiring process and to perform essential functions