Customer Service Representative

🕒 September 15

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Provide superior customer service and handle inquiries and issues promptly and professionally using multiple systems • Focus on first contact resolution and high customer satisfaction while maintaining defined operational standards • Act as first-tier support for all customer inquiries on behalf of Globe Life Inc. • Assist with daily call volume, prioritizing service level • Provide accurate resolutions to customer inquiries professionally and courteously • Meet customer needs through phone, email, written correspondence, and other interactions • Effectively communicate and resolve customer issues through first contact resolution • Meet Quality Assurance requirements and other key performance metrics • Assist with department and company initiatives as needed • Perform all other assigned duties

🎯 Requirements

• High school diploma or equivalent • 1 year of customer service experience in a similar role • Excellent verbal, written, and listening communication skills • Ability to ask probing questions, understand concerns, and overcome objections • Strong knowledge of customer service principles and practices • Ability to listen to and understand client needs and exceed service and quality expectations • Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook • General working knowledge of the Internet for business use • Ability to learn new computer systems • Commitment to team and organizational goals through collaboration and support of fellow team members • Professional and friendly attitude with the ability to quickly develop rapport with customers • Ability to professionally handle and resolve escalated issues • Detail-oriented with the ability to adhere to defined operational standards • Flexibility in schedule availability • Willingness to work shift work and overtime as required • Heavy computer and phone usage • Ability to sit 90% of the workday • For Bilingual Customer Service Representative: Fluency in Spanish and English — speaking, reading, and writing required • Reliable and predictable attendance of assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Company-matched 401k • Pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets • $1.00 per hour additional pay for bilingual proficiency

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