Retention Back Office Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Manage reinstatement processes and contact center transactions. • Assist with overseeing, tracking, and processing agent conservations for the Customer Retention Department. • Oversee waiver of premium and payment processing functions performed from call center retention efforts. • Monitor and assign Back Office tasks while tracking KPI targets for time and accuracy. • Ensure audit targets are met and provide quality feedback. • Assist agents with escalation and reinstatement questions and partner with the field to handle questions and concerns timely. • Complete reporting for Reinstatement Initiatives and provide management with dedicated status updates and trend reporting. • Review and approve refunds processed by Reinstatement Clerks. • Manage a team of clerks with varying skill levels, including reviewing, approving, and editing timesheets through Kronos. • Oversee overall work product accuracy, hire new staff, and facilitate corrective actions and employee improvement plans as necessary. • Assist in all positions as needed. • Ensure department goals are met.

🎯 Requirements

• High School Diploma or Equivalent • 3 years of previous supervisory experience required • Life insurance experience preferred • Ability to work independently, manage remote employees, and meet deadlines. • Strong leadership, people, organizational, and time management skills. • Ability to handle multiple projects at once with attention to detail. • Excellent verbal communication skills and ability to interact professionally with a diverse group. • Excellent MS Office skills a must (Word, Excel, and Access a plus) • Ability to run basic SQL queries.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits and retirement plans, including a pension plan. • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for mental health, stress management, and work-life balance. • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets