Workforce Management Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Forecast call volumes and schedule staff to ensure adequate agent availability for customer demand • Monitor queues and agent performance in real time and adjust call routing or breaks to maintain service levels • Analyze key metrics, performance data, call arrival patterns, and existing schedules • Identify improvements to staffing and schedules to improve service levels and customer experience • Create schedules for new and existing employees • Schedule meetings and training for representatives • Ensure reports and data entry are completed accurately and on time • Communicate with all levels of the call center • Liaise with Operations and IT regarding system issues • Collaborate with operational supervisors and managers • Manage adherence schedules, attendance, and time-off requests through Community edits • Balance service-level goals and labor costs and recommend efficiency improvements • Ensure labor law compliance and balance business needs with employee preferences

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree preferred • Call center experience strongly preferred • Strong communication, organizational, analytical, and interpersonal skills • Ability to communicate with all levels of the call center • Ability to successfully engage in multiple initiatives simultaneously • Ability to organize and prioritize, maintain attention to detail, and work under critical timeframes • Excellent oral and written communication skills • Exceptional attention to detail • Strong analytical skills • Proficiency in Microsoft Office suite, Word, Excel, Outlook, Teams, and general working knowledge of the Internet for business use • Ability to learn new computer systems • Intermediate Excel experience required • Reliable and predictable attendance of assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets