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Worksite Billing Auditor I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔎 Auditor

🚫👨‍🎓 No degree required

đź‘» Ghost score 10%

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Logo of Globe Life

Globe Life

1001 - 5000 employees

Founded 1900

đź’Ľ Consulting

🏥 Healthcare

🛡️ Insurance

đź’° $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

đź“‹ Description

• Handle incoming calls and emails from agency offices, accounts, and policyholders • Research information from a variety of sources to solve complex problems • Answer questions and assist business owners and bookkeepers with invoices • Communicate and explain basic account information, including billing statements • Aid users with the online billing system • Maintain composure in stressful situations and manage and diffuse high-tension situations • Maintain high-quality customer service • Participate in phone rotation • Research miscellaneous issues from accounts and agencies • Respond to emails and inquiries in a timely manner

🎯 Requirements

• Call center experience (1+ years preferred) • Customer service experience (2+ years preferred) • High school diploma or GED • Insurance experience is a plus • Bilingual (Spanish/English) is a plus • Strong attention to detail • Excellent written and verbal communication skills • Excellent multitasking and organizational skills • Excellent time management skills • Proficient in Microsoft Office • Ability to maintain composure in stressful situations and manage and diffuse high-tension situations • Ability to work in a fast-paced environment • Self-motivated and able to stay focused while working from home • Reliable and punctual • Ability to work independently and make logical decisions based on provided information • Reliable and predictable attendance of the assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets

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