Auto Damage Claims Supervisor

Job not on LinkedIn

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $73.5k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Lead and manage a team of Auto Damage Claims Adjusters • Oversee the auto claims process to ensure efficiency, accuracy, compliance, and exceptional customer service • Inspire and lead the team to maximize business results and employee satisfaction • Provide guidance and support throughout the claims process • Develop and execute behavioral-based coaching techniques to maximize productivity and performance • Coach, mentor, and teach Auto Damage Adjusters • Serve as an expert resource on auto damage team processes and procedures • Review and evaluate auto damage claims for accuracy and adherence to company policies and procedures • Foster innovation, change, growth, and knowledge sharing • Conduct performance evaluations and provide ongoing training and development • Monitor claim activity, identify trends and improvement areas, and implement efficiency and customer satisfaction strategies • Maintain knowledge of insurance regulations, industry trends, and best practices • Use monitoring systems to QA, monitor, and evaluate performance • Create action plans for underperforming representatives • Use reward and recognition tools to drive results and associate satisfaction • Implement strategies to enhance customer experience, productivity, and performance

🎯 Requirements

• Knowledge and understanding of the insurance industry, including advanced understanding of personal lines auto claims • Knowledge of common industry claims systems and vendor products, such as Guidewire, Copart, ARMs, and ISO • Passion for providing outstanding customer service • Strong leadership skills, including influencing others, developing team members, and managing change and conflict • Excellent oral and written communication and interpersonal skills • Ability to link specific activities to desired results • Strong knowledge of insurance policies, coverage, and claims settlement procedures • Ability to thrive in a collaborative environment • Effective analytical and problem-solving skills, including accurately assessing liability and coverage • Attention to detail and ability to handle multiple tasks in a fast-paced environment • High School Diploma or equivalent required • 5+ years of auto claims handling experience required • 3+ years of customer service experience required • Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state • Bachelor's Degree in a related field preferred • Previous total loss and/or coverage and liability leadership experience preferred • Prior coaching, training, and/or mentoring experience preferred • Insurance designation such as CPCU or SCLA preferred • Assigned to work either 8:00 a.m.–5:00 p.m. CST or 10:00 a.m.–7:00 p.m. CST, Monday–Friday, based on business needs

🏖️ Benefits

• 401K matching • Bonding leave for new parents: 12 weeks, 100% paid • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays • Competitive pay and bonus eligibility • Health benefits available on day one of employment • Performance-based incentive plan • 100% remote work