District Manager – OnStar & Loyalty

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $80.7k - $109.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Serve as the primary field representative, advocate, and liaison for OnStar, GM connected services, loyalty offerings, and subscription services across assigned dealerships • Build trusted relationships with dealer principals, general managers, sales leaders, and service leaders • Coach and influence dealership teams to drive product adoption, customer engagement, loyalty, and dealership performance • Promote Connected by OnStar services, My GM Rewards, and GM Rewards Credit Cards • Conduct monthly and quarterly performance reviews using data and analytics • Identify opportunities and co-create dealer action plans for continuous improvement and growth • Monitor performance at Dealer, District, Zone, and Region levels against monthly, quarterly, and annual goals • Design and deliver live in-dealership and virtual training sessions • Train teams on OnStar, My GM Rewards, connected vehicle technologies, customer onboarding, and delivery experiences • Troubleshoot OnStar, GM mobile app, and internal platform issues • Ensure customers experience connected technology from setup and enrollment through ongoing engagement • Collaborate with Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams • Support product and feature launches and align dealer marketing and messaging • Resolve dealer and customer satisfaction issues • Provide field feedback to improve programs, tools, and processes • Travel frequently throughout the assigned territory

🎯 Requirements

• 2+ years of sales, customer service, or related experience • Bachelor's degree or equivalent experience • Strong communication and presentation skills • Ability to support business needs across assigned time zones, including occasional weekends and holidays • Proficiency with Google Workspace and/or Microsoft Office applications • Ability to utilize and troubleshoot technology platforms, mobile applications, and subscription-based services • Excellent written and verbal communication skills with strong attention to detail • Ability to travel up to 90% within the assigned territory • Valid driver's license and ability to legally operate a motor vehicle • Must currently reside within the territory or be willing to relocate to Syracuse, NY or an approved surrounding area within 60 days of start date • Must not require GM immigration sponsorship now or in the future • Ability to successfully complete a Motor Vehicle Report review

🏖️ Benefits

• Incentive pay program with payouts based on company, job-level, and individual performance • Medical insurance • Dental insurance • Vision insurance • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Benefits overview and wellbeing support from day one • Relocation costs are not covered