Escalation Advisor

Job not on LinkedIn

🔥 17 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Provide live and remote support to TAC Consultants and GM dealer personnel for vehicle diagnosis • Take direct ownership of complex or difficult cases • Determine when to engage Field Service Engineers based on vehicle issues, escalation criteria, and field requests • Identify, create, and share product issues and resolutions, including service information feedback, preliminary service information, and case-closing resolutions • Support TAC Advisors in diagnosing and resolving vehicle concerns • Partner with Brand Quality and Engineering to identify new and emerging product issues • Create and publish bulletins within Service Information • Serve as the single TAC point of contact for assigned technical support areas across all GCCX Business Units, field personnel, and executive leadership • Propose solutions to leadership and develop plans using established procedures and new solutions • Build and maintain internal working relationships across teams • Create and deliver presentations supporting issue identification, resolution, and cross-functional alignment • Support GM's customer-centric operating model in a fast-paced, rapidly changing environment

🎯 Requirements

• High school diploma with 10+ years of automotive technician experience, or an equivalent combination of education and automotive technician experience • Minimum of 4 current ASE Certifications • Customer-focused mindset with strong interpersonal skills • General knowledge of major automotive systems, including electrical, safety systems, restraints, powertrains, transmissions, and chassis components • Ability to maintain technical certifications • Master ASE Certification preferred • Proficiency with GM internal websites and tools including SI, GWM, Salesforce/OneCRM/CXConnect, and Microsoft Office products preferred • Proficiency with GM internal systems including QIS, PRTS, VIS, Global Connect preferred • Excellent oral and written communication skills preferred • Strong analytical and problem-solving skills preferred • Excellent organizational skills preferred • Ability to identify unique situations and escalate appropriately preferred • Ability to work independently with minimal guidance preferred • Ability and willingness to work in a cross-functional, team-focused environment preferred • Ability to multitask in a fast-paced environment and work independently or collaboratively with team members preferred • Applicants may be required to successfully complete role-related assessments and/or pre-employment screening

🏖️ Benefits

• Benefits and Total Rewards resources supporting employee well-being at work and at home • Inclusive workplace focused on belonging and employee development • Reasonable accommodations for applicants with disabilities