Field Service Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $69k - $107.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Provide third-level, on-site automotive technical and Techline support to GM retail and wholesale communities • Diagnose and direct repairs on Florida customer vehicles to reduce repurchases and warranty expense • Respond immediately to dispatch cases involving vehicle-down or potential-repurchase situations • Maintain relationships with GM District Managers-Parts and Service, Regional CAM, BRSM, Business Resource Center, engineering, and wholesale management • Review vehicles in repurchase jeopardy and develop ways to avoid buybacks • Use predictive analytics to identify high-repurchase-potential vehicles and assist dealers quickly • Review and improve dealership comeback processes • Review Preliminary Information bulletins and communicate authorized field-fix information • Conduct on-site dealership training on Techline tools, applications, diagnostic tools, and equipment • Troubleshoot dealership service-department IT hardware and Techline tool problems through resolution • Resolve dealership customer problems by phone or at dealership locations • Report dealership service-readiness “State of Health” and support technician recruitment and retention • Provide feedback through Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering • Support Better Business Bureau arbitration hearings and lemon-law legal cases • Recommend warranty-waste reduction measures to FSE Leadership and the BQM Team • Travel frequently, at least 50% or more, for territory visits

🎯 Requirements

• Must live in the Tampa, Florida territory or relocate to Tampa, Florida within a 50-mile radius • 100% USA geographic mobility is required for this and all future field moves • Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience • Knowledge and experience with GM Essential Service tools • State Automotive Technician Certifications as required by state/local law; if relocated, certification in the new state within one month • Valid driver’s license and clean driving record • Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook (or equivalent email/calendar application) • Ability to manage, resolve, document, and close dispatch cases within required timeframes • Ability to build and maintain relationships with dealership management teams • Ability to work with minimal direction and self-train to maintain and increase skills • Ability to create and provide specialized training • Excellent communication and time-management skills • Self-motivated with a proactive approach • Must not require GM immigration sponsorship now or in the future • Must legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review • Preferred: 10 or more years of hands-on automotive dealership service or equivalent diagnostic and repair experience • Preferred vocational, technical, associate, or bachelor’s degree • Proficiency with Data Bus Diagnostic Tools, including TIS/GDS, NeoVi/V-Spy Intrepid Tools, Buffalo Tool, and INCA Tool • Proficiency with Pico Scope • 10+ years of customer handling, support, sales, administrative, computer, or other applicable business skills • Computer hardware setup, internet, and wireless communications experience • ASE certifications A1-A9 plus Master Technician; T1-T8 plus Master Technician; L1-L4, with required re-certification • Knowledge of GM Global Connect Service Applications • Knowledge of GM Service Training College training website and applications • Extensive knowledge of GM vehicle control systems, controller area networks, and GM LAN • 100% completion of GM Service Training requirements, including GM Master Technician in one or more GM STC training paths • GM World Class Technician credentials • Knowledge of LAN/WAN IT infrastructure

🏖️ Benefits

• Incentive pay program with payouts based on company, job-level, and individual performance • Health and wellbeing benefit programs • Medical, dental, and vision insurance • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Potential relocation benefits