Field Service Engineer

🔥 1 hour ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $69k - $107.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Provide on-site professional automotive, business, and computer technical support to GM retail and wholesale communities • Diagnose and direct repairs on customer vehicles to reduce vehicle repurchases and warranty expense • Provide third-level on-site support for automotive technical and Techline issues escalated through GM processes • Respond immediately to dispatch cases involving vehicle-down or potential repurchase situations • Collaborate with GM District Managers-Aftersales, Regional CAM, BRSM, Business Resource Center, Northeast Regional team, Vehicle/Powertrain Brand Quality, Engineering, and dealership personnel • Review and improve dealership comeback processes and service readiness • Use predictive analytics to identify high-repurchase-potential vehicles and assist dealers • Review Preliminary Information bulletins and communicate authorized field-fix information • Conduct ad-hoc dealership training on Techline tools, applications, diagnostic tools, and equipment • Troubleshoot dealership service-department IT hardware and Techline tool problems through resolution • Address dealership customer problem-resolution needs by phone or at dealership locations • Report dealership state of health and service readiness • Assist dealers with technician recruitment and retention when staffing contributes to buybacks • Develop relationships with GM national and regional service operations, brand quality, and engineering teams • Represent GM as the field resource and spokesperson for automotive technical and Techline product information • Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering • Support BBB arbitration hearings and legal cases, including lemon-law lawsuits • Provide warranty waste-reduction suggestions to FSE Leadership and the BQM Team

🎯 Requirements

• Must currently live within the Andover, Massachusetts territory or be willing to relocate to the Andover area • 100% USA geographic mobility required for this and future field moves • Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience • Knowledge and experience with GM Essential Service tools • State Automotive Technician Certifications as required by state/local law; if relocated, certification in the new state within one month • Valid driver’s license and clean driving record • Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook or equivalent email/calendar application • Ability to manage, resolve, document, and close dispatch cases within required timeframes • Ability to build and maintain relationships with dealership management teams • Ability to work with minimal direction and self-train to maintain and increase skills • Ability to create and provide specialized training • Excellent communication and time-management skills • Self-motivated and proactive approach to meeting and exceeding customer expectations • Ability to travel at least 50% or more on a frequent basis • Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review • Must not require GM immigration sponsorship now or in the future • Preferred: 10 or more years of hands-on automotive dealership service department or equivalent diagnostic and repair experience • Preferred: familiarity with the GM Comeback Process and GM Customer Assistance Operations • Preferred: vocational, technical, associate, or bachelor’s degree • Preferred: proficiency with Data Bus Diagnostic Tools, Pico Scope, computer hardware setup, internet and wireless communications • Preferred: ASE A1-A9 plus Master Technician, B2-B5 plus Master Technician, T1-T8 plus Master Technician, and L1-L3 certifications • Preferred: knowledge of GM Global Connect Service Applications and GM Service Training College • Preferred: extensive knowledge of GM vehicle control systems, controller area networks, GM LAN, and related systems • Preferred: 100% completion of GM Service Training requirements, including GM Master Technician in one or more training paths • Preferred: GM World Class Technician credentials • Preferred: knowledge of LAN/WAN IT infrastructure

🏖️ Benefits

• Relocation benefits available for candidates who qualify under company policy • Incentive pay program with payouts based on company performance, job level, and individual performance • Medical benefits • Dental benefits • Vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Health and wellbeing benefit programs • Reasonable accommodation support for applicants with disabilities