Field Service Engineer

🔥 1 hour ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $69k - $107.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Provide on-site professional automotive, business, and computer technical support to GM retail and wholesale communities • Diagnose and direct repairs on customer vehicles to reduce vehicle repurchases and warranty expense • Provide third-level, on-site support for automotive technical and Techline issues escalated through GM support centers • Respond immediately to vehicle-down and potential-repurchase dispatch cases • Collaborate with GM District Managers-Aftersales, Regional CAM, BRSM, Business Resource Center, regional service management, Vehicle/Powertrain Brand Quality, and Engineering • Review dealership comeback processes and help implement compliant processes where needed • Review Preliminary Information bulletins and communicate authorized field-fix information • Conduct dealership training on Techline tools, applications, diagnostic tools, and equipment • Troubleshoot dealership service-department IT hardware and Techline tool problems through resolution • Address dealership customer problem-resolution needs by phone or at dealership locations • Report dealership service-readiness “State of Health” and support technician recruitment and retention • Develop relationships with GM management and engineering as a field resource and spokesperson for automotive technical and Techline product information • Submit Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering • Support Better Business Bureau arbitration hearings and legal cases, including lemon-law lawsuits • Provide warranty waste-reduction suggestions to FSE Leadership and the BQM Team

🎯 Requirements

• Must currently live within the Andover, Massachusetts territory or be willing to relocate to the Andover, MA area • 100% USA geographic mobility is required for this and all future field moves • Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience • Knowledge and experience with GM Essential Service tools • State Automotive Technician Certifications as required by state/local law; if relocated, certification in the new state within one month • Valid driver’s license and clean driving record • Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook or equivalent email/calendar application • Ability to manage, resolve, document, and close dispatch cases within required timeframes • Ability to build and maintain relationships with dealership management teams • Ability to work with minimal direction and self-train • Ability to create and provide specialized training • Excellent communication and time-management skills • Must not require GM immigration sponsorship now or in the future • Must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review • Willingness to travel at least 50% or more frequently • Preferred: 10 or more years of hands-on automotive dealership service or equivalent vehicle diagnostic and repair experience • Preferred: Vocational, technical, associate, or bachelor’s degree • Preferred: GM Comeback Process and GM Customer Assistance Operations knowledge • Preferred: Data Bus Diagnostic Tools, Pico Scope, GM Global Connect, GM Service Training College, GM vehicle control systems, LAN/WAN IT infrastructure • Preferred ASE certifications and Master Technician certifications as specified (A1-A9, B2-B5, T1-T8, L1-L3) • Preferred completion of GM Service Training requirements, GM Master Technician status, and GM World Class Technician credentials

🏖️ Benefits

• Relocation benefits for candidates who qualify under company policy • Incentive pay program with payouts based on company, job-level, and individual performance • Medical, dental, and vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts