Service Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $29 - $51 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Provide technical phone support to end-users and administrators of Philips IntelliSpace Cardiovascular Software • Troubleshoot application, Windows operating system, hardware, network, connectivity, TCP/IP, and general networking issues • Own and drive resolution of critical customer incidents, system downtimes, and escalations • Document troubleshooting activities and corrective actions accurately • Collaborate with cross-functional support teams and engineering resources • Provide timely escalations and seamless handoffs for high-priority customer issues • Follow established support procedures and work instructions • Solve complex technical challenges with minimal supervision • Support customer satisfaction, service level agreements, and operational excellence • Travel occasionally, up to 10%, as needed

🎯 Requirements

• 3+ years of experience providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity • Troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issues in customer environments • Experience supporting Cardiology or Radiology PACS solutions is required • Experience with Philips IntelliSpace Cardiovascular is highly preferred • Associate’s degree or equivalent combination of education and 3+ years of relevant technical support experience • Strong customer service and documentation skills • Ability to work independently and manage critical escalations • Effective communication with technical and non-technical stakeholders • Ability to successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation • US work authorization required • Candidates requiring sponsorship for a work-authorized visa now or in the future will not be considered

🏖️ Benefits

• Annual incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement • Philips Total Rewards benefits program