Fixed Operations Specialist

🔥 12 minutes ago

🏈 Ohio, Michigan – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of General Motors

General Motors

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Empower a cohesive and adaptable team of Zone and District Managers integrating parts and service functions • Serve as a trusted advisor to Zone and District Parts and Service Managers • Drive revenue growth, KPI performance, and execution of Customer Care and Aftersales programs • Identify, address, and resolve business needs involving inventory management, warranty, customer experience, retention, training, and electric vehicle compliance • Develop, implement, and document action plans addressing performance gaps, business challenges, and emerging opportunities • Partner with regional and field teams to align execution with business goals, performance metrics, and action plans • Support initiatives including training, coaching, process integration, tools development, performance and analysis reports, and business planning • Travel at least 50% or more frequently to dealerships within the assigned territory

🎯 Requirements

• Bachelor's Degree or Equivalent Experience • 5+ years of relevant experience guiding and improving fixed operations • Proficient automotive industry knowledge and business acumen, including parts, service operations, warranty administration, and customer experience • Ability to travel more than 50% of the time domestically across multiple states within the region • Must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or an approved surrounding area within 60 days of the start date • Must be legally authorized to work without GM immigration-related sponsorship now or in the future • Must legally operate a motor vehicle in accordance with applicable state licensing requirements • Must successfully complete a Motor Vehicle Report review • Preferred: experience with dealer performance and financial reporting tools • Preferred: strong consultative, relationship management, communication, organizational, problem-solving, decision-making, strategic thinking, adaptability, innovation, customer focus, and conflict resolution skills

🏖️ Benefits

• Benefits supporting well-being at work and home; details provided through GM Total Rewards resources • Inclusive workplace and equal employment opportunities • Reasonable accommodations for applicants with disabilities • No relocation benefits; relocation costs are the selected candidate’s responsibility

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