Senior Manager, CRM Administration

Job not on LinkedIn

🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $87k - $102k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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GMAIL IT LTD

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

☁️ SaaS

👥 B2C

SaaS • B2C

GMAIL IT LTD appears to present an email/webmail sign-in interface that uses the Google Account flow. Based on the provided login UI text, the company (or the page) is focused on browser-based email access, account sign-in and account creation, multilingual support, and integration with other web apps. The available content suggests a consumer-facing webmail or account service rather than other product lines.

📋 Description

• Lead the CRM vertical of the Fundraising Data Management team and set customer-service standards • Review and triage request tickets, assign them appropriately, and ensure timely completion • Support professional development, skills maintenance, and growth of CRM Administration staff • Serve as technical product owner for Share Our Strength’s fundraising CRM, Blackbaud Raiser’s Edge • Oversee platform data and functionality, advise teams on new capabilities, and promote adoption • Act as primary contact for Blackbaud Support and resolve Raiser’s Edge issues • Manage Raiser’s Edge security, staff onboarding, and user training • Create, maintain, and archive process documentation, training materials, and user instructions • Lead non-digital platforms integrated with Raiser’s Edge, including Omatic and AuditTrail • Process weekly gifts from Chariot and import Chariot data into Raiser’s Edge • Improve and automate CRM data flows using Omatic Cloud, Power Automate, and the organization’s data lake • Perform complex queries, reporting, leadership data pulls, and dashboard creation • Collaborate on external dashboards using Raiser’s Edge data • Provide backup coverage for CRM administration tasks • Lead several quarterly projects focused on new capabilities and time or cost savings • Manage two fundraising data management positions and an external managed-services consultant

🎯 Requirements

• Development Operations or related technical experience required, with increasing responsibilities and team management • Minimum of 6–8 years of experience with Blackbaud Raiser’s Edge required • Raiser’s Edge NXT Professional Certification preferred • Experience with Omatic Cloud integration preferred, including building and managing data flows • Familiarity with Chariot gift processing platform a plus • Experience with Microsoft Power Automate a plus • Knowledge of fundraising and development operations strategies and principles • Proficiency with MS Office • Outstanding interpersonal and relationship management skills • Ability to identify and work through challenges, with strong judgment and emotional intelligence • Ability to work independently on multi-step, detail-oriented projects in a fluid environment • Excellent written and oral communication skills, including experience presenting to high-level audiences • Interest in anti-hunger and anti-poverty issues • Detail-oriented with strong organizational skills • Ability to work independently and efficiently

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Retirement • Wellness benefits • Paid time off, including vacation leave, sick leave, personal leave, holiday, parental leave, bereavement leave, military leave, and jury duty leave • Fully remote option for the right candidate