Brokerage Intake Specialist – Call Taker

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🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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GOBHI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

GOBHI is a 501(c)(3) nonprofit corporation dedicated to administering behavioral health Medicaid benefits, non-emergent medical transportation, and community engagement across 12 rural and frontier counties in Oregon. Founded in 1994, it co-owns the Eastern Oregon Coordinated Care Organization with Moda Health, offering a variety of direct services statewide. GOBHI's initiatives include mental health and substance use disorder services, trauma-informed care, and support for older adults, among others, striving to foster healthier communities where individuals achieve their full potential.

📋 Description

• Answer phones and respond to members • Perform computer data entry, inquiry requests, and clerical duties supporting the Medical Brokerage Call Center • Enter ride and billing information for completed rides • Maintain records and reports within areas of responsibility • Process incoming and outgoing mail • Prepare denial letters to CCO • Prepare and maintain records for quality control • Field incoming phone calls • Interview eligible clients to obtain information for ride requests • Provide timely ride assignments to providers • Assess eligibility according to program regulations • Document rides providers are unable to provide and assist with alternative service delivery arrangements • Take messages and route calls to other programs

🎯 Requirements

• Minimum one year experience working in a call center or medical office setting • Superior customer service skills • Excellent verbal and written communication skills • Proficient in Microsoft Office software and Google Suites • Strong and reliable internet connection • Flexible and able to multi-task in response to time-sensitive and changing situations • Ability to handle highly sensitive and confidential information • Positive attitude and ability to approach problems positively • High School Diploma or equivalent • Bilingual in Spanish preferred

🏖️ Benefits

• Competitive salary starting at $18.00 per hour • Additional compensation for bilingual skills • Medical, dental and vision insurance for you and dependents • 22 paid time off days • 12 paid holidays • EAP • FSA with a $500 employer contribution • Triple AAA insurance • Mileage reimbursement • Wellness benefits • 401k contribution, including 6.5% employer contributions • Cell phone and internet reimbursements