Director of Enterprise Account Management

Job not on LinkedIn

🔥 12 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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City Wide Facility Solutions Jacksonville

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🏗️ Construction

📦 Logistics

🏥 Healthcare

Construction • Logistics • Healthcare

City Wide Facility Solutions Jacksonville is a company that specializes in providing comprehensive facility management services. The company offers a wide range of services including commercial cleaning, janitorial services, and facility maintenance solutions, with more than 20 services available to meet diverse needs. City Wide Facility Solutions ensures professional communication and project management at every stage, employing a single point of contact to simplify and streamline the service process for its clients. Additionally, they cater to multiple industries including auto dealerships, clean rooms, commercial offices, medical facilities, and more. Their national presence across the United States and Canada allows for wide accessibility and support.

📋 Description

• Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts. • Interview, hire, onboard, train, coach, and mentor team members. • Lead weekly team meetings and conduct regular one-on-one coaching meetings. • Support retention of key client relationships and identify expansion and revenue-growth opportunities. • Build long-term relationships with enterprise client decision-makers and stakeholders. • Serve as liaison between enterprise clients and franchise teams. • Resolve escalated client concerns. • Coach franchise partners and operations teams on service recovery, issue resolution, retention, and account growth. • Lead and support Quarterly Business Reviews and strategic client conversations. • Ensure account activity, service plans, and operational plans are accurately documented in the CRM. • Oversee Master Service Agreement terms, renewals, price increases, and contractual requirements. • Analyze account and departmental performance, identify trends, and refine strategies. • Partner with Franchise Support, Legal, Operations, and Marketing. • Improve policies, procedures, workflows, and service-delivery practices. • Travel up to 30% to support client relationships, franchise teams, and business priorities. • Perform other duties as assigned.

🎯 Requirements

• A bachelor’s degree or equivalent experience in B2B sales, account management, customer success, business development, or a related field. • Experience leading, coaching, and developing client-facing teams. • Demonstrated ability to retain and grow complex B2B client relationships. • Strong verbal and written communication skills. • Ability to build trust, credibility, and rapport with clients, team members, franchise partners, and internal stakeholders. • Sound judgment and strong decision-making skills. • Ability to remain calm and professional in challenging or escalated situations. • Passion for training, mentoring, and helping others succeed. • Excellent organization, follow-through, time-management, and prioritization skills. • Experience using CRM systems and maintaining accurate account activity, client communications, and opportunity records. • Proficiency in Microsoft Office, including Excel, Word, and Outlook. • Positive, helpful, and service-focused approach.

🏖️ Benefits

• Bonus compensation • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Long-term disability insurance • Paid time off (PTO) • 401(k) • Flexible work atmosphere • Continual learning and development • Paid time to support charities of choice