Client Care Emergency Services Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Collette

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1918

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Collette is a leading travel company that specializes in crafting guided tours across all seven continents. With decades of experience, Collette offers a wide selection of travel styles, including small group explorations and immersive cultural experiences, enabling travelers to discover iconic destinations while connecting with the local culture. Their tours are designed to provide a worry-free experience, allowing travelers to focus on the joy of exploration.

📋 Description

• Answer all incoming calls on the Collette emergency phone line • Resolve emergency situations and complaints involving clients, tour managers, and vendors • Contact appropriate managers and coordinate assistance from various departments • Communicate delayed arrivals • Check flight status and availability • Book alternate reservations • Issue or reissue airline tickets during off-peak hours • Represent Collette and ensure customer interactions meet Customer Care Center quality and efficiency standards • Document and track issues for future trend analysis • Complete Client Care Center training and demonstrate proficiency • Support employees, managers, and call center operations through additional tasks and projects • Collaborate to support and promote company values and vision • Proactively identify opportunities to improve internal processes

🎯 Requirements

• One to three years’ experience • Associate’s/Bachelor’s Degree preferred, but will consider any combination of education and/or experience • Ability to calmly work in a continuously stressful environment • Ability to be sympathetic and empathetic to the customer while adhering to company policy • Fact driven and analytical • Strong problem-solving and rapid decision-making abilities • Ability to defuse stressful and confrontational situations • Strong communication and interpersonal skills • Strong computer skills • Working knowledge of CRM management, Microsoft Excel, Outlook, and Word ideal • Self-starter and self-learner • Strong attention to detail and ability to organize and prioritize activities • Proficient conflict management skills • Spanish/French speaking skills a plus • Ability to work Thursday–Monday, 12:00 a.m.–8:30 a.m. EST • Flexibility to work overtime, holidays, and weekends as needed • Must successfully complete Client Care Center training and demonstrate proficiency

🏖️ Benefits

• Medical, Dental, and Vision coverage • Peloton One Membership • Generous PTO • Paid holidays • Paid birthday • Paid volunteer hours • 401(k) with company match • Paid parental leave • Paid bereavement leave • Employee Assistance Program • Tuition reimbursement • Exclusive travel discounts and incentives