Human Resources Operations Specialist

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🕒 April 1

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Contec Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1978

🚗 Transport

🏢 Enterprise

Transport • Technology • Enterprise

Contec Holdings is a company specializing in technology-driven solutions for logistics and asset management. With over 40 years of experience, Contec provides forward and reverse logistics services, automated testing solutions, repair and diagnostics, and value-added fulfillment services. The company partners with electronic OEMs and broadband service providers to deliver innovative solutions, including custom kitting, product preparation, and order distribution. Contec's expertise in engineering and support solutions helps improve innovation and accelerate time to market for its clients. Their advanced technology and logistics capabilities allow for efficient redeployment of customers' valuable assets.

📋 Description

• Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function • Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise • Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls • This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary • Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more • Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions • Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA’s) • Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service • Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools • Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations • Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership • Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs • Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT • Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants • Create, maintain, and schedule Workday reports • Participate in HR system User Acceptance Testing and document results • Prepare severance documents and initiate payments • Gather information and respond to unemployment claims • Submit data/reports to various government agencies and internal audit teams • Submit service tickets to IT team • Code and process invoices

🎯 Requirements

• High School diploma and minimum two years full-time Human Resources employment • Or equivalent combination of HR education and experience • Broad knowledge of Human Resources-related laws, regulations, and policy • Experience interacting with and maintaining confidential information • Experience using business/software tools and Human Resources Information Systems (HRIS) • Intermediate proficiency in Excel including pivot tables and VLOOKUP skills • Strong analytical and problem-solving skills • Solid verbal and written communication skills, including grammar, punctuation, and spelling • Strong customer focus and results orientation • Good organization, detail orientation and overall time management skills • Demonstrated competency for handling multiple competing tasks and deadlines • Good judgment with the ability to work independently and as part of a cohesive, respectful team • Willingness to freely share information, knowledge and provide support • Effective, tactful, and thoughtful communication both one-on-one and in a group setting

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development