IT Support Services I – Quick Fix

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Courser

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Courser is a partnership platform that helps technology service companies identify and take the next step in growth. With a focus on enabling businesses to navigate change and propel forward, Courser collaborates closely with business owners, providing them with the resources and support needed for sustainable growth. Their mission is to enhance the trajectory of technology service firms by leveraging strategic insights and fostering strong partnerships that drive success.

📋 Description

• Resolve support tickets from contract customers and assist with scheduling tickets for various team levels • Work with engineers, technicians, and non-technical staff • Provide troubleshooting, desktop support, networking, public cloud, and customer service assistance within a 30-minute timeframe • Support clients using Microsoft platforms, especially Office 365, Microsoft 365, and Azure • Engage with customers and build relationships with supported users • Determine urgency and priority of incoming customer tickets • Assess tickets, assign them to appropriate engineers, and assist with escalations • Document tickets for escalation and documentation needs • Make outbound calls and emails to schedule service appointments • Update and improve Help Desk and Dispatch processes • Maintain compliance with company policies and procedures • Answer phone calls and triage issues • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience) • 1+ years of experience in IT support, technical support, or a related role • Proficiency with operating systems such as Windows, macOS, and Linux, and standard software applications • Strong understanding of networking concepts, including TCP/IP, DNS, and VPN • Experience with helpdesk and ticketing systems such as ConnectWise, ServiceNow, Zendesk, and JIRA • Excellent troubleshooting skills • Strong written and verbal communication skills with a customer-service focus • Ability to work independently and in a team, manage time effectively, and prioritize tasks • Experience with ConnectWise preferred • Certifications such as CompTIA A+, Network+, MCSA, or MS-900 preferred • Experience with cloud platforms such as AWS, Azure, or Google Workspace preferred • Knowledge of ITIL practices and IT service management preferred

🏖️ Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance • 401k match • Unlimited vacation time after completing one full year of employment • 10 vacation days during the first year for full-time team members • Paid sick time • 10 holidays, including the employee's birthday and a floating holiday • Healthy Lifestyle reimbursement • Amazon Prime reimbursement • 40 hours for volunteer time • Paid parental leave • Reimbursement for ongoing education and certifications • Learning and development programs • Best-in-class training and mentorship • Clear self-promotion paths

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