IT Support Specialist, Tier 1

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 0%

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Integral Consulting Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

⚖️ Legal

🏥 Healthcare

💰 $379.3k Grant - Integral Consulting Inc. on 2022-01

Consulting • Legal • Healthcare

Integral Consulting Inc. is an environmental and human-health consulting firm that bridges science, engineering, and regulatory expertise to address complex environmental, coastal, ecological, remediation, and toxicology challenges. The company provides services including coastal and climate resilience, ecological sciences, site investigation and remediation, natural resource management, permitting and planning, litigation and allocation support, and toxicology and health-science assessments for clients in government, legal, and industrial sectors.

📋 Description

• Configure Windows computer setups • Manage warranty support • Assist with asset recovery • Communicate with internal clients on progress of computer replacements • Assist end users with authentication and account requests • Update software, security patches, and drivers • Manage shipping and receiving of IT equipment • Update standard operating procedures • Manage asset tracking system and asset inventory • Provide Tier 1 technical support and services for end users • Escalate complex issues to higher-level support members • Support hardware, software, and peripheral issues • Assist with the IT aspect of onboarding new hires • Provide support with IT procurement • Perform other duties as assigned • Collaborate with colleagues, staff, clients, and vendors as opportunities arise

🎯 Requirements

• Bachelor’s degree in computer information systems, information technology, computer science, or a similar field • 2+ years of experience in IT Service Desk experience and systems support • Hands-on experience troubleshooting Windows 10/11 systems and peripherals/printers • Experience working in Active Directory, Microsoft 365/Entra ID, and Exchange • Intermediate understanding of networking • Relevant IT certifications • Excellent written and oral communication skills • Strong organizational abilities • Ability to work independently and within a multidisciplinary team of scientists and engineers • Successful employment history screening, degree verification, and federal, state, and county criminal background and Watch List screening

🏖️ Benefits

• Company-subsidized (employee and family) medical, dental, and vision insurance • 401(k) participation with a company match of 1% to 4% of annual compensation • Company-paid life and short- and long-term disability insurance • Paid sick leave (10 days) • Paid vacation (10 days) • Paid holidays (9 days) per year • Potential for an annual discretionary bonus based on company performance • Limited travel as needed • Training to advance IT skills and career • In-office, remote, or hybrid opportunities based on the candidate’s location and the needs of the organization

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