IT Support Services II – Help Desk

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Courser

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Courser is a partnership platform that helps technology service companies identify and take the next step in growth. With a focus on enabling businesses to navigate change and propel forward, Courser collaborates closely with business owners, providing them with the resources and support needed for sustainable growth. Their mission is to enhance the trajectory of technology service firms by leveraging strategic insights and fostering strong partnerships that drive success.

📋 Description

• Provide tier II support for application, hardware, and network-related issues escalated from junior team members • Respond to user service requests and provide exceptional customer service • Assist with administration and management of servers, workstations, and cloud environments • Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile platforms • Maintain documentation of IT support processes, troubleshooting steps, and system configurations • Train and mentor junior IT support staff • Participate in software deployments, system upgrades, and network enhancement projects • Monitor IT systems and networks for performance and security • Manage user accounts, permissions, and access rights • Track and report incident trends, root causes, and resolutions to improve IT services and support processes

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience • 3–5 years of experience in IT support or system administration, preferably in a corporate environment • Strong knowledge of operating systems, including Windows Server, Linux, and macOS • Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations • Familiarity with helpdesk and ticketing systems such as ConnectWise, ServiceNow, JIRA, or Zendesk • Excellent problem-solving skills and ability to troubleshoot complex technical issues efficiently • Strong communication skills and ability to explain technical concepts to non-technical users • Experience with ConnectWise preferred • CompTIA A+, Network+, or MCSE certifications preferred • Experience with cloud services such as AWS or Azure and virtualization technologies such as VMware or Hyper-V preferred • Knowledge of IT security practices and data protection regulations preferred

🏖️ Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance • 401k match • Unlimited vacation time after completing one full year of employment • 10 vacation days during the first year for full-time team members • Paid sick time • 10 Holidays including your Birthday and a Floating Holiday • Healthy Lifestyle reimbursement • Amazon Prime reimbursement • 40 Hours for Volunteer Time • Paid parental leave • Reimbursement for ongoing education and certifications • Learning and development programs • Best-in-class training and mentorship • Clear self-promotion paths • Collaborative, innovative work culture

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume