Technical Support Specialist II, Water Analysis Instruments

🔥 2 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Provide technical and application support for Thermo Fisher Scientific’s electrochemistry products, including Thermo Scientific Orion pH meters and electrodes • Support end users, channel partners, Customer Service and commercial teams primarily by phone and email • Recommend solutions, troubleshoot product and application issues, and resolve customer inquiries • Respond to web-generated leads and recommend cost-effective products and solutions • Contribute to internal and external knowledge resources • Gather customer feedback and market trends and share insights with Marketing and R&D • Partner with Quality teams to identify and escalate product issues, support resolution, and contribute to root-cause investigations • Use the Customer Allegiance program to strengthen the customer experience • Provide training and develop application notes • Maintain product materials and website content • Collaborate with colleagues around the world to support product quality and customer satisfaction

🎯 Requirements

• Bachelor’s degree in Biology, Chemistry, Environmental Science or a related scientific field • 2+ years of technical or laboratory experience • Strong written and verbal communication, listening and customer service skills • Ability to handle complex technical discussions • Strong analytical thinking and problem-solving skills • Ability to work independently and collaboratively as part of a cross-functional team • Strong organizational skills, including the ability to manage multiple priorities and meet performance metrics • Preferred: Experience in wet chemistry or water quality • Preferred: Proficiency with CRM systems such as Salesforce, Microsoft Office applications, and enterprise systems such as SAP or Baan • Preferred: Technical writing experience • Preferred: Experience with root-cause analysis, corrective actions, quality management systems or continuous improvement methods • Preferred: Hands-on experience with laboratory equipment and systems such as ovens, centrifuges, filtration equipment, freezers, incubators, shakers, hot plates and remote monitoring systems • Preferred: Experience training or mentoring other technical staff

🏖️ Benefits

• Fully remote work arrangement • Standard Monday–Friday work schedule • Career development support • Product training • Relocation assistance is not provided

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