IT Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $130k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Doppel

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Doppel is an AI-driven security company specializing in brand protection and digital risk management. Recognized as a leader in the G2 Grid® Report for Brand Protection, Doppel combines artificial intelligence with human expertise to detect and dismantle threats like phishing, impersonation, and crypto scams. Their services cater to a wide array of industries, providing proactive defense across websites, social media, and the dark web. Doppel's solutions include anti-phishing, executive protection, and threat intelligence, ensuring comprehensive digital safety for high-profile figures and major brands. With a focus on rapid threat response and cost-effectiveness, Doppel enhances trust and security for clients worldwide.

📋 Description

• Lead, coach, and develop the IT team by setting priorities, assigning ownership, removing blockers, and creating a consistent approach to service and escalation • Own employee IT operations across onboarding, offboarding, access changes, equipment deployment, support, and asset recovery for a distributed workforce • Run IT service delivery, including intake, triage, escalation, service metrics, documentation, and continuous improvement • Administer and improve identity and access management in Okta, including SSO, MFA, user lifecycle workflows, privileged access, and SaaS integrations • Manage the endpoint fleet with Jamf and related tools, including device standards, deployment, inventory, patching, configuration, compliance, and replacement planning • Oversee SaaS administration and governance, including application ownership, access reviews, license management, vendor coordination, and secure configuration • Maintain office technology for the New York and San Francisco offices, including connectivity, conference rooms, audiovisual systems, and local service providers • Build repeatable processes and automations to reduce manual work, improve data quality, and scale IT operations • Partner with Security on endpoint protection, identity controls, vulnerability remediation, incident response, audit evidence, and control improvements • Manage IT vendors, budgets, renewals, procurement, and roadmap planning while communicating risks, tradeoffs, and progress to business leaders

🎯 Requirements

• Approximately 5 years of experience leading an IT team • Hands-on corporate IT experience in a cloud-first, high-growth company supporting both office-based and remote employees • Self-directed approach to work, with judgment to identify gaps, make practical decisions, and carry projects from planning through completion • Experience administering identity, endpoint, and device-management platforms; Okta, MDM, and macOS experience especially relevant • Experience running an IT service desk or support operation, including ticketing, escalation, service metrics, documentation, and process improvement • Working knowledge of SaaS administration, license management, vendor management, procurement, and employee lifecycle controls • Experience supporting office networks, conference-room technology, audiovisual systems, and remote collaboration tools • Strong partnership with security teams and practical understanding of endpoint protection, access controls, vulnerability remediation, and incident response • Clear written and verbal communication, sound judgment, and ability to work effectively with employees and leaders across the company

🏖️ Benefits

• Meaningful equity so you share in Doppel’s success • Remote first culture with flexibility built in • Flexible PTO • Comprehensive health benefits • Parental leave • High growth environment where your work has immediate impact and visibility