Technical Customer Support Advisor

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $92.7k - $154.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Configure, support, and optimize application software and workflows for a touchless prior authorization solution • Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection • Identify root causes and recommend sustainable solutions to improve system stability, performance, and client outcomes • Use SQL queries and database tools to analyze data, validate system behavior, and support issue resolution • Access data, troubleshoot applications, and monitor system performance in a cloud-based environment • Establish and maintain secure data transmission methods, including VPN and HTTPS connections • Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams • Create, manage, document, and monitor support tickets through resolution using Jira and Salesforce • Contribute to technologies that support better healthcare experiences • Create and maintain technical documentation for internal teams, clients, and stakeholders • Translate complex technical information into practical explanations for nontechnical audiences

🎯 Requirements

• At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems • Experience troubleshooting complex systems and working with sensitive or confidential data • Ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform • Experience working within a cloud service environment • Experience analyzing data storage, system mappings, integrations, or data-use requirements • Ability to explain technical issues and solutions clearly to technical and nontechnical audiences • Strong written and verbal communication skills • Ability to manage competing priorities and solve problems independently in a fast-paced environment • Curiosity, persistence, and patience when working through complex issues across multiple systems and teams • Preferred: experience supporting healthcare applications or technology solutions • Preferred: experience with Mirth Connect, Orion Rhapsody, or Cloverleaf • Preferred: experience with Microsoft Azure • Preferred: familiarity with Docker and Kubernetes • Preferred: experience with JavaScript or another scripting language • Preferred: experience supporting healthcare data integrations or prior authorization solutions • Preferred: experience using Jira and Salesforce for ticket management and issue resolution • Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Annual bonus plan eligibility • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload required for home working