Help Desk Analyst

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolve Tech Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

📋 Description

• Serve as the first point of contact for end-user technical support requests through phone, email, chat, and ticketing systems • Troubleshoot and resolve basic to moderate hardware, software, account access, printer, and connectivity issues • Support Windows, macOS, Microsoft 365, Active Directory, VPN connectivity, and standard enterprise applications • Log, prioritize, and manage incidents and service requests within ITSM systems while maintaining SLA compliance • Escalate unresolved or complex technical issues to Tier II or Infrastructure teams with appropriate documentation and troubleshooting details • Assist with user account provisioning, password resets, software installations, and endpoint setup activities • Support remote and hybrid workforce environments utilizing remote support and endpoint management tools • Maintain accurate documentation of incidents, troubleshooting steps, and resolutions within the ticketing platform • Communicate professionally with end users regarding issue status, expected timelines, and resolution updates • Follow established IT policies, procedures, and security standards while supporting end-user technology needs • Assist with onboarding and offboarding support activities, including device preparation and account setup • Contribute to knowledge base documentation and continuous improvement initiatives within the Help Desk function • Other duties as assigned

🎯 Requirements

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience may be considered • 1–3 years of Help Desk, Technical Support, or customer support experience in an enterprise environment preferred • Basic knowledge of Windows operating systems, Microsoft 365, Active Directory, and standard desktop support practices • Familiarity with networking fundamentals including VPN, DNS, DHCP, and wireless connectivity troubleshooting preferred • Experience utilizing ticketing systems or ITSM platforms such as ServiceNow, NinjaOne, or similar tools preferred • Strong customer service, communication, and interpersonal skills • Ability to troubleshoot technical issues methodically and escalate appropriately when needed • Ability to manage multiple priorities in a fast-paced support environment • Exposure to remote support tools, endpoint management platforms, or cloud-based environments preferred • CompTIA A+ or related entry-level IT certification preferred • Alignment with RTS Core Values

🏖️ Benefits

• Full-time employment