VFD Technical Support Specialist

🔥 18 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $52.5k - $84k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🏭 Manufacturing

🔧 Hardware

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Manufacturing • Hardware

ABB is a global technology and engineering company focused on electrification, industrial automation, and motion (electrical motors, drives, robotics and related systems). The company provides products, systems and services for electrification, power and automation across sectors such as buildings and infrastructure, industrial automation, marine and ports, oil & gas, and power generation, with an emphasis on energy efficiency and sustainable solutions.

📋 Description

• Provide technical support via phone and email for common problems related to low-voltage Variable Frequency Drives • Assist customers and field technicians with commissioning, troubleshooting, and warranty evaluations • Assist customers with drive programming, parameter configuration, communication, and integration with control systems • Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues • Collaborate with the warranty team to initiate warranty replacements and labor authorization for warranty repairs • Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management and other tools • Stay current with VFD technologies, software updates, and industry trends

🎯 Requirements

• Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required • Knowledge of how Variable Frequency Drives work, REQUIRED • Firm understanding of the principles of electricity and ability to apply them in troubleshooting drives • Ability to respond to customer inquiries and communicate effectively in English, verbally and in writing • Computer literacy • Must already have work authorization permitting employment with ABB in the US • Preferred: knowledge of or direct experience with motors and/or control system wiring and communication protocols (Modbus, BACnet, etc.) • Preferred: previous experience troubleshooting a technical product over the phone

🏖️ Benefits

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service for hourly and non-exempt positions

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