PAP Continuity Team Lead

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DASCO Home Medical Equipment

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

DASCO Home Medical Equipment is a family-owned company dedicated to providing home medical equipment to help individuals breathe, sleep, and feel better. Established in 1987 by Don Seeley and now owned by his children, the company is headquartered in Westerville, Ohio, with branches in multiple states across the United States. DASCO offers a range of services including respiratory therapy, sleep therapy programs, and education for both patients and healthcare partners. They are also actively involved in community service, supporting local organizations and charitable initiatives. DASCO is committed to exceeding customer expectations and improving the quality of life for their clients.

📋 Description

• Lead and support PAP Continuity agents through Teams chat and/or help desk phone line • Handle inbound and outbound phone calls when call queues are backed up • Serve as a PAP Continuity subject matter expert for agent questions, workflows, and escalations • Support inbound resupply calls and outbound patient outreach, including lapsed patient save campaigns • Monitor and score inbound, outbound, and email interactions • Provide coaching and feedback to agents • Lead training classes for new hires and refresher sessions on PAP resupply, compliance, and retention strategies • Research and handle escalated patient concerns involving PAP therapy, resupply orders, billing, and service issues • Explain resupply eligibility, insurance coverage, compliance requirements, and order status to agents and patients • Answer real-time help desk and Teams chat questions from agents • Support performance initiatives involving resupply conversion, save rates, quality scores, and patient experience • Assist the Call Center Manager as needed

🎯 Requirements

• 1+ year of call center experience, preferably in healthcare, medical billing, or insurance • Experience explaining patient responsibility, insurance coverage, and/or medical billing concepts • Coaching, mentoring, or peer-support experience • Strong communication, problem-solving, and critical-thinking skills • Ability to multitask and adapt in a fast-paced, high-volume environment • Ability to sit for extended periods while working at a computer and telephone • Ability to manage multiple communication channels, including phone, chat, and email • Ability to maintain compliance with company policies, HIPAA, and regulatory standards • HME/DME industry experience, particularly with PAP therapy or resupply programs (preferred) • Prior Team Lead, Senior Agent, or leadership experience (preferred) • Familiarity with Brightree or similar EMR/billing systems (preferred) • Experience with inbound/outbound call blending and patient retention strategies (preferred)

🏖️ Benefits

• Fully remote work arrangement • Professional growth and internal development opportunities • Hands-on leadership experience • Increased visibility and opportunity to influence team performance • Clear path for growth toward supervisory or management roles