Manager, Trial Experience – SaaS

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead and develop the Trial Experience Team through coaching, motivation, encouragement, and accountability. • Monitor team KPIs, growth KPIs, and metrics, providing detailed performance analysis. • Create consistent business processes and identify process improvements and alternative solutions. • Interpret data and translate insights into actions that improve team performance. • Conduct performance conversations, conflict management, feedback, and coaching. • Provide technical resources and advice, resolve problems, and issue advisories, warnings, and corrective action plans. • Build team morale and foster a high-performance, collaborative culture. • Lead escalations involving high-severity customer and team-member issues. • Remain available with cameras on throughout the shift to assist customers and team members via Zoom. • Perform other duties as business needs change.

🎯 Requirements

• Bachelor’s Degree or equivalent SaaS experience is strongly preferred. • 5+ years of progressive experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth startup company is preferred. • 3+ years of experience with staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers is required. • Strong technical aptitude to help users succeed with HighLevel software. • Strong collaboration, time-management, and prioritization skills. • Ability to build and maintain relationships with senior leadership, teams, and customers. • Strong experience using data and analytics tools to solve problems, measure impact, develop projects, and drive customer and team success. • Ability to collaborate with and influence cross-functional teams and champion new concepts and ideas. • Demonstrated problem-solving and conflict-management approach. • Accountability for personal and team results. • Ability to learn quickly and apply new technologies to solve problems. • Ability to develop and maintain deep knowledge of customers, data, business, and markets. • Strong written and oral communication skills. • Experience with or ability to learn various CRM systems. • Working knowledge of Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO. • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media applications.

🏖️ Benefits

• Remote work arrangement • Global, remote-first organization • Professional development opportunities through mentoring, coaching, and career conversations • Reasonable accommodations for individuals with disabilities