Senior Enablement Partner

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 15%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own capability enablement for HighLevel's Customer Success department, covering Implementation and Customer Success Management teams • Lead a small enablement team of trainers and QA analysts • Independently manage enablement initiatives from needs identification through design, implementation, and evaluation • Use AI-powered tools to develop training content, practice scenarios, coaching, and enablement programs • Design, deliver, and improve onboarding programs, learning paths, and certifications • Build and facilitate training on discovery, consultative selling, objection handling, negotiation, retention, winback, and account expansion • Create and maintain playbooks, talk tracks, SOPs, and coaching resources • Analyze call recordings, CRM data, and performance trends to diagnose execution gaps • Partner with frontline managers to reinforce coaching practices and trained behaviors • Develop assessments, role-playing exercises, and coaching activities • Collaborate with Product, Product Marketing, and Revenue Operations on launches, process changes, and sales-tool adoption • Evaluate enablement effectiveness using learning, behavioral, and business performance measures • Advise Customer Retention and Account Management leaders on performance trends and capability gaps • Apply new learning methods and technologies, including AI-assisted coaching and interactive learning experiences

🎯 Requirements

• Experience designing and delivering sales enablement, customer success, or professional training programs, preferably in SaaS or high-growth environments • Experience using AI-powered tools for content development, learning design, coaching, or enablement activities, with ability to evaluate and refine AI-generated outputs • Strong understanding of customer retention, account management, consultative selling, and revenue expansion practices • Experience creating onboarding programs, learning paths, playbooks, and coaching resources • Strong facilitation, coaching, presentation, and written communication skills • Ability to analyze performance data, identify skill gaps, and translate findings into practical training solutions • Experience partnering with frontline managers and cross-functional stakeholders • Proficiency with CRM platforms, learning management systems, and sales enablement tools • Ability to independently manage projects, adapt to changing priorities, and deliver high-quality learning experiences • Bachelor's degree in Business, Education, Communications, or related field with typically 5+ years of relevant experience, or equivalent combination of education and practical experience • Demonstrated experience developing and delivering training, coaching, or enablement programs • Certifications in instructional design, adult learning, or sales methodologies preferred

🏖️ Benefits

• Global, remote-first organization • Equal Employment Opportunity Employer • Privacy Policy review encouraged

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