Dealer Production Specialist, Dealer Services

🔥 15 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $38 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Monitor daily application activity, including approved, countered, and pending loans, to identify deals requiring follow-up or clarification • Contact dealers to confirm intent to fund, clarify loan terms, and address conditions or documentation needs • Identify at-risk applications and escalate to DRMs or Lending Operations • Track and report conversion outcomes, turnaround times, and lost-deal reasons • Serve as the internal contact for assigned or regional dealerships • Partner with DRMs to maintain service for top-performing dealers and increase engagement with lower-volume accounts • Conduct outreach campaigns to re-engage inactive or dormant dealerships • Collaborate with Lending Operations and DRMs to support efficient funding processes • Act as a liaison between DRMs and Lending Operations • Communicate dealer feedback and process challenges to the Regional Production Manager • Participate in weekly pipeline meetings • Support rollout of new programs, pricing updates, and incentives through dealer communications and feedback collection • Review and analyze dealer performance metrics, approval trends, and conversion ratios • Present improvement opportunities and findings to leadership • Maintain dashboards and reports measuring responsiveness, dealer funding volume, and reactivation campaign success • Support preparation of performance summaries and leadership meeting reports • Contact inactive or low-volume dealers and coordinate re-engagement steps with the assigned DRM • Maintain a regional reactivation tracker • Ensure compliance with lending laws, regulations, BSA/AML, fair-lending standards, and Golden 1 policies • Maintain accurate and confidential dealer and member data according to information security standards

🎯 Requirements

• Associate's Degree in Business Management or Finance required at minimum, or equivalent work experience may be substituted • 5 or more years of experience performing similar jobs in a financial institution • Strong understanding of indirect auto lending processes and dealership operations • Excellent communication and relationship-building abilities • Ability to interpret data, identify trends, and execute proactive outreach • Highly organized and capable of managing multiple priorities in a fast-paced environment • Proficiency with CRM platforms, Microsoft Excel, and reporting tools • Effective oral and written communication skills • Manual dexterity to operate an online computer terminal and standard office equipment • Prolonged sitting throughout the workday with occasional mobility • Corrected vision within the normal range • Hearing within normal range; a hearing-enhancement device will be provided if needed • Overnight stays may be required for regions requiring extended travel • Travel by plane or other public conveyance is required for headquarters meetings, dealership support, conferences, and training • No licenses or certifications required

🏖️ Benefits

• Eligible for Quarterly Incentives • A device to enhance hearing will be provided if needed