Consumer Relations Representative

Job not on LinkedIn

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GOODYEAR & GOODYEAR, INC.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1989

🍽️ Food & Beverage

🏠 Real Estate

🌾 Agriculture

Food & Beverage • Real Estate • Agriculture

GOODYEAR & GOODYEAR, INC. is a Southwest Georgia real estate sales and land management company with nearly 50 years of history. Founded in the late 1950s and now owned by Henry M. Goodyear, III, the firm provides professional services including real estate sales, farm lease and plantation management, row crop and pecan grove management, and payroll and accounting services for landowners. Their focus is on maximizing economic productivity of land while preserving landowner enjoyment and satisfaction.

📋 Description

• Handle incoming consumer/customer phone calls and surface mail. • Stay current with all Goodyear, Dunlop & Kelley products and services. • Respond to email inquiries received through Goodyear, Kelly, and Dunlop websites. • Meet or exceed established Consumer Relations quality assurance guidelines. • Meet or exceed established customer satisfaction survey score standards. • Provide feedback on customer/Consumer contacts, including unusual spikes related to product and service performance. • Complete accurate contact documentation. • Complete all assigned Goodyear, Dunlop, and Kelly training. • Request refunds/future rebates to customers/consumers up to $500 while ensuring compliance with Sarbanes-Oxley requirements. • Identify and appropriately manage cases with potential legal or media implications according to Consumer Relations protocols.

🎯 Requirements

• High School Degree or equivalent. • 1-2 years of previous contact center experience or related experience is preferred. • Effective problem solving and communication skills. • Working knowledge of contact center metrics, hardware, software & telephony is preferred.