IT Support Specialist, Tier II

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $68k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Praxis

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

Biotechnology • Healthcare Insurance • Science

Praxis is a company dedicated to connecting patients with meaningful clinical trial opportunities. With a focus on creating customized recruitment programs, Praxis utilizes a variety of specialized tools and extensive experience across various therapeutic areas to ensure they reach the right patients worldwide. Established in 2002, the company emphasizes the importance of patient engagement and utilizes sophisticated data insights to enhance the patient journey in clinical research.

📋 Description

• Serve as the go-to escalation point for Level 2 IT issues from our internal Helpdesk • Troubleshoot and resolve complex problems across Microsoft 365, collaboration tools, and endpoint devices • Support onboarding and offboarding workflows for employees, consultants, and contractors • Administer user access and authentication across Microsoft Entra ID and SaaS platforms • Manage SSO, MFA, password managers (1Password), certificates, and guest access • Handle admin consent requests and configure access for contractors and temporary roles • Administer permissions for SharePoint, DocuSign, Zoom AI, Atlassian, and other SaaS tools • Conduct periodic license reviews and audits across enterprise applications • Oversee laptop shipping, imaging, and inventory tracking in Jira • Manage conference room AV systems and recordings for company-wide meetings as needed to support vendors • Respond to security-related alerts and support access to secure systems and VPNs • Partner with vendors and internal teams to manage OEM support and renewals • Maintain IT knowledge base in Confluence and refine workflows • Proactively identify and implement improvements to enhance support quality and user experience

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, or related field—or equivalent hands-on experience • 5+ years in Tier II support, service desk, or IT operations roles • Strong experience with Microsoft 365, Entra ID, N-Central and identity/access systems • Familiarity with Jira Service Management and Confluence is a plus • Comfortable supporting SaaS platforms and collaboration tools • Exceptional troubleshooting, documentation, and communication skills • A proactive, collaborative mindset with the ability to operate independently • Flexibility for occasional after-hours or on-call support

🏖️ Benefits

• Health insurance • Flexible work arrangements • Paid time off