IT Service Desk Specialist

🕒 July 13

🇺🇸 United States – Remote

💵 $35k - $58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Administer Microsoft Windows Servers and Active Directory • Resolve technical problems related to application deployments and infrastructure, including server troubleshooting • Manage and work ticket queues in ServiceNow • Provide second-level support for Active Directory Services, client IT, and telecommunications • Support USDA business website applications • Train end users and clients on new and updated systems, software, and web-based applications • Troubleshoot website issues for civilian customers and Federal employees • Perform user account maintenance, archive defunct credentials, and monitor login systems for suspicious trends • Troubleshoot, maintain, and optimize software applications • Work the specified bi-weekly overnight schedule and attend initial training during regular business hours

🎯 Requirements

• Must be able to obtain and maintain a Federal or DoD Public Trust; approved adjudication required prior to onboarding • Candidates with an active Public Trust or suitability are preferred • High School Diploma required • Availability for the specified bi-weekly overnight schedule • Minimum three (3) years of prior relevant experience • Prior experience with ServiceNow ticketing • Minimum two (2) years of hands-on IT customer service supporting, troubleshooting, and testing Windows systems • Experience in an Active Directory environment, including Group Policy and Group Policy Preferences design and troubleshooting • Experience with helpdesk support • Ability to install and maintain desktop software and resolve help desk problems efficiently • Strong analytical skills and attention to detail • Excellent written and verbal communication skills • U.S. Citizen or Green Card required • Some Linux server experience (nice to have) • ITIL v4 preferred

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) • Position may be eligible for a discretionary variable incentive bonus • Flexible benefits package