IT Service Desk Specialist

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $35k - $58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

💰 Grant on 2023-02

Consulting • Digital Services • Public Sector

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Administer Microsoft Windows Servers (Active Directory). • Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. • Manage and work ticket queues in ServiceNow. • Provide 2nd level support for Active Directory Services, client IT and telecommunications. • Support most USDA Business website applications. • Provide some training to end users on new and updated systems and software. • Work with civilian customers as well as Federal employees to trouble shoot issues with websites. • Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends. • Perform troubleshooting, maintenance, and optimization of software applications. • Provide training to clients in use of web-based systems and applications.

🎯 Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. • Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. • High School Diploma required. • Minimum THREE (3) years of prior relevant Experience • Prior Experience with ServiceNow ticketing • Minimum TWO (2) years of experience in hands on IT customer service with supporting and troubleshooting and testing Windows systems. • Active Directory environment to include group policy and group policy preferences design and troubleshooting. • Experience with helpdesk support • Strong analytical skills and attention to detail. • Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success. • U.S. Citizen or Green card is required for the position.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)