Customer Success Manager

Job not on LinkedIn

🕒 April 11

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2025-07

Consulting • Healthcare • Logistics

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Ensure customers fully utilize GovWorx capabilities to achieve desired outcomes and maximize ROI. • Guide customers on best practices to improve platform adoption, engagement, and effectiveness. • Identify opportunities to deepen usage and expand organizational impact. • Educate customers on new features, enhancements, and capabilities. • Deliver ongoing enablement through touchpoints, reviews, and training sessions. • Recommend workflow or process refinements that enhance value realization. • Build trusted relationships with key stakeholders and end users. • Align customer goals with GovWorx solutions and advocate for customers internally. • Monitor customer health and satisfaction, addressing risks and concerns. • Serve as the primary escalation point for unresolved customer issues. • Coordinate with Support, Product, and Engineering to drive timely resolution. • Track engagement, adoption, and satisfaction indicators to assess account health. • Partner with Onboarding Consultants and Client Account Managers on customer success. • Contribute to customer success playbooks, engagement strategies, and best practices. • Recommend improvements to processes, products, and customer experience. • Provide updates on customer health, risks, and opportunities to Customer Success leadership.

🎯 Requirements

• Experience working in or with 9-1-1 QA, Training, or Operations, or prior experience in Law Enforcement, Fire Service, or EMS. • Strong communication and relationship-building skills with the ability to influence and guide customers. • Ability to understand customer goals and translate them into actionable guidance for platform usage. • Experience driving product adoption and customer engagement in a SaaS or technology environment. • Comfortable leading customer conversations, trainings, and strategic reviews. • Highly organized with the ability to manage multiple accounts and priorities. • A customer-first mindset with a passion for helping agencies succeed. • Ability to travel up to 5% as needed. • Must pass FBI fingerprint and background check in multiple states. • Must be legally authorized to work in the United States. • Must not require employer sponsorship for employment visa status.

🏖️ Benefits

• Bonus • Benefits • Flexible Time Off