Technical Implementation Specialist

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🕒 May 5

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🏛️ Government

☁️ SaaS

🔥 Funding within the last year

💰 Private equity on 2025-07

Artificial Intelligence • Government • SaaS

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Install, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications • Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow • Troubleshoot audio connections, SIP signaling, and network-related issues across distributed systems • Diagnose and resolve real-time streaming and voice quality issues using logs, packet captures, and diagnostic tools • Assist with setup, configuration, and support of hardware devices used for audio or data ingestion • Collaborate closely with GovWorx implementation and support teams to deliver smooth deployments and high-quality customer experiences • Coordinate with third-party vendors and partners during integrations and issue resolution • Participate in an on-call rotation for after-hours, weekend, and holiday support as needed • Travel to customer sites (up to 20%) for installations, testing, and troubleshooting

🎯 Requirements

• 4+ years of experience in IT, telecommunications, systems engineering, or technical services • Hands-on experience with telephony and voice systems (VoIP, SIP, RTP, PBX platforms such as Cisco, Avaya, etc.) • Strong understanding of networking fundamentals (TCP/IP, DNS, firewalls, NAT, VPNs, QoS) • Proven ability to troubleshoot complex system, network, and audio issues in production environments • Experience working in customer-facing roles, collaborating with technical and non-technical stakeholders • Familiarity with system integrations involving multiple technologies (APIs, data pipelines, or cross-system workflows) • Experience with Windows and/or Linux server environments • Ability to work independently, manage ambiguity, and respond effectively in high-pressure situations • U.S. citizen or authorized to work in the United States • Must pass FBI CJIS fingerprint and criminal background checks at national and state levels • Must participate in on-call rotations and may travel up to 20%

🏖️ Benefits

• Offers Bonus • Benefits • Flexible Time Off • Additional compensation for on-call responsibilities