Technical Engagement Manager

🕒 May 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

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Logo of Presidio

Presidio

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Lead multiple technical engagements for named customers across strategy, migrations, IT transformation, and modernization initiatives • Own end-to-end technical delivery and improve quality and time-to-market metrics • Own customer satisfaction for named customer engagements • Manage product requirements, technical considerations, and delivery decisions • Align Presidio priorities with customers’ short- and long-term business goals • Lead and deliver IT workshops and technology strategy sessions • Engage C-level leaders, architects, business stakeholders, and engineering teams • Map technology decisions, investments, and capabilities to business outcomes • Translate business requirements into technical requirements and vice versa • Take ownership of challenging engagements and drive them toward success • Align delivery teams and processes with customer culture and the fastest path to success • Build relationships with customer stakeholders and identify potential opportunities • Communicate product vision, strategy, features, prioritization, progress, and needs • Research market and business changes and assess their impact on strategy and requirements • Review technology architecture, perform gap analyses, and define future-state roadmaps • Translate complex VMware concepts into actionable guidance for non-technical stakeholders and executives • Partner with VMware Architects to deliver VCF Adoption Roadmap documents and/or presentations • Mentor and execute Agile best practices • Collaborate with software development teams, including onshore and offshore teams

🎯 Requirements

• Minimum 10+ years of experience as an architect or technology program lead delivering migration, transformation, or modernization projects on-premises and in the cloud • 5+ years of experience with VMware private cloud solutions, including vSphere, vSAN, NSX, VCF, and Aria Suite • Experience delivering large-scale business and technology transformation programs directly with senior client leaders • Consulting firm experience • Experience applying consulting methodologies for current-state assessment, target-state design, gap analysis, and roadmap definition across people, processes, and technology • Desire to build business capability canvases and map business outcomes to technology capabilities and cloud investments • Desire to build business cases, preferably cloud business cases • Strong experience designing or implementing at least one listed technology domain • Strong knowledge of at least one cloud platform, such as AWS, Azure, or GCP • Ability to discuss the advantages of various cloud providers with clients • Excellent client-facing written and oral communication skills • Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development • Experience mentoring and executing Agile best practices • Experience working successfully with software development teams, onshore and offshore • Skills across Agile, SCRUM, Kanban, and Waterfall methodologies • Strong facilitation skills and workshop leadership experience • Experience with Cloud, Azure, and Microsoft O365 tools • Strong communication, presentation, leadership, organizational, analytical, critical-thinking, problem-solving, and time-management skills • Preferred: 6+ years in technology consulting, preferably at a Big Four firm • Preferred: Experience as a recognized technical thought leader in modern cloud infrastructure • Ability to prioritize and execute tasks under pressure • Self-motivated, directed, and able to work as a self-starter • Ability to learn quickly, adapt to change, and learn new tools • Experience in a team-oriented, collaborative environment

🏖️ Benefits

• Remote work • Equal Opportunity / Affirmative Action Employer • Accommodation support for applicants with disabilities • Priority referrals for protected veterans

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