Technical Engagement Manager

🕒 May 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Private equity on 2011-05

B2B • Artificial Intelligence • Cybersecurity

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives. • Own technical delivery (end-to-end) responsibilities that include achieving and continuously improving the quality and time-to-market metrics. • Primary ownership of customer satisfaction for named customer engagements. • Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome. • Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver both tactical wins and lay the foundation for longer-term success for both the customer and Presidio. • Lead and deliver workshops for IT initiatives. • Lead and deliver technology strategy sessions for customers with an ability to engage C-level leaders, architects, business stakeholders, and customers’ engineering teams. • Proactively ensure that technology decisions, investments, and capabilities map to business outcomes. • Proactively seek opportunities to translate business requirements to technical requirements and vice versa. • When required, take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success. • Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success. • Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor. • Experience prioritizing competing demands from stakeholders with the ability to resolve conflicts. • Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities. • Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs. • Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements, sharing any pertinent findings with the customer. • Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices. • Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives. • Working side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation.

🎯 Requirements

• Minimum of 10+ years of experience as an architect or technology program lead delivering migration, transformation programs, or modernization projects on-prem and in the Cloud • 5+ years of experience with VMware private cloud solutions (vSphere, vSAN, NSX, VCF, Aria Suite, etc.) • Experience in consultative delivery of large-scale business & technology transformation programs, working directly with senior client leaders. • Consulting firm experience • Experience in applying proven consulting methodologies to assess a client’s current state, design a target state, conduct a gap analysis, and define a roadmap to get from the current state to the target state across people, processes, and technology. • Desire to build business capability canvases, or equivalent, and map business outcomes to technology capabilities and cloud investments. • Desire to build business cases, with a preference for cloud business cases as part of a client’s cloud journey or digital transformation. • Strong experience and passion for designing/implementing at least one of the following domains: Strong knowledge in at least one of the cloud platforms like AWS, Azure, or GCP • Must be fluent in English.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities