Client Care Specialist

Job not on LinkedIn

🔥 16 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GR8 Global

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

GR8 Global is a community-oriented organization that focuses on connecting professionals with opportunities and innovation across various industry sectors. They offer a platform for talent to discover and engage with industry leaders, fostering growth and collaboration. GR8 Global emphasizes a vibrant work culture and aims to continually improve the candidate experience through its services.

📋 Description

• Gather and update client, project, sales, and business information in CRM, resource management, and project management systems • Schedule meetings, events, training, and related coordination activities • Calculate and create quotes for software subscriptions and maintenance renewals • Follow up to ensure client satisfaction and assist with new client communications and next steps • Prepare and deliver quotes and proposals and complete required documentation • Coordinate communication for software and data analytics projects • Assist team members with billing and collections • Support client care, software renewals, and sales of additional services or products • Assist with project coordination and billing • Forward issues to consultants when needed • Coordinate live online and in-person training events, including client communication, scheduling, documentation, and post-event communication • Onboard, coordinate, and assist new team members with basic department details • Complete ad hoc projects assigned by the Client Care Manager • Perform other assigned duties

🎯 Requirements

• 2+ years of related experience • Familiarity with CRM systems • Advanced proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook, OneDrive, Planner) • Strong interpersonal skills to work collaboratively and provide positive support to internal team members and clients • Ability to negotiate and close sales • Ability to work successfully independently and with a team • Ability to produce documents with attention to detail and accuracy • Ability to direct and positively motivate a team to achieve tasks • Ability to prioritize deliverables and meet multiple deadlines • Exceptional service mindset • Minimum internet speed of 50–100 Mbps • Private, quiet workspace • Power and internet backup is a must

🏖️ Benefits

• Remote work • Dedicated home office area: private, quiet workspace • Power and internet backup required for business continuity