Associate Observability Architect

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏛️ Architect

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Serve as the primary technical point of contact for a portfolio of Grafana customers • Design customers’ observability maturity journeys and assist them on that path • Provide expert-level troubleshooting and guidance to drive adoption • Conduct technical reviews and health checks; assist in root cause analysis • Advise clients on best practices and strategies for leveraging Grafana technology • Collaborate with clients to develop and execute technical roadmaps • Identify opportunities to optimize costs, expand solution usage, and drive adoption of new products and features • Develop and maintain long-term relationships with key stakeholders • Own the customer lifecycle with Engagement Managers and Onboarding Solutions Architects • Drive adoption and effective use of the product suite to maximize customer value and ROI • Act as the customer’s voice internally and advocate for needs, priorities, and feature requests • Conduct client training sessions and workshops • Develop and deliver technical documentation, guides, and tutorials • Participate in customer reviews to identify improvements, calculate ROI, assess satisfaction, and discuss upcoming needs • Prepare and present reports on client metrics, achievements, and focus areas • Architect and guide complex observability solution implementations • Shape product feedback and roadmap priorities with Engineering and Product Management

🎯 Requirements

• Located on the West Coast • Bachelor’s degree in Computer Science, Information Technology, Math, or a related field, or equivalent experience • 5+ years of experience in technical support, technical account management, consulting, sales engineering, or Professional Services in the technology industry • Experience deploying and operating Kubernetes • Strong understanding of observability solutions • Grafana, Prometheus, and Loki experience is a plus • Ability to manage multiple clients and projects simultaneously • Excellent problem-solving and analytical skills • Outstanding communication and interpersonal skills • Experience with relevant tools and technologies, including CRM software, ticketing systems, and programming languages • Ability to travel as needed to meet clients, up to 25% • Ability to identify and provide timely workarounds and solutions for customer business needs • Some observability expertise, preferably at architect level • Strong written and oral communication skills • Ability to articulate the company value proposition and technical product advantages • Ability to solve technical challenges and develop creative customer solutions • Bonus: 2+ years of technical sales, TAM, or other post-sales technical experience • Bonus: Experience with open-source technologies or observability • Bonus: Recent coding bootcamp graduate or prior post-sales/engineering experience may be considered

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career Growth Pathways – Defined opportunities to grow and develop your career • In-Person onboarding • Global annual leave policy of 30 days per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • Empowered teams with a high trust, low ego culture • Approachable, transparent leadership