CX & Technology Specialist

Job not on LinkedIn

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Lithia

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

👥 B2C

🛒 Retail

Automotive • B2C • Retail

Lithia is an automotive sales and service dealership located at 2373 32ND AVE S, Grand Forks, North Dakota, United States. It specializes in selling vehicles from the Chrysler, Dodge, Jeep, and RAM brands, as well as providing related service offerings.

📋 Description

• Manage and optimize CX technology platforms including CRM, chat, call tracking, digital retail, video, AI, and equity mining tools • Serve as the subject matter expert for assigned platforms • Oversee vendor relationships, onboarding, performance, and roadmap alignment • Lead vendor business reviews and establish best practices, KPIs, and workflows to improve adoption and ROI • Partner with dealership operations, RMOs, marketing, and internal teams to improve digital customer experiences and technology utilization • Support integration and optimization across web, phone, email, text, aftersales, and OEM initiatives • Develop reporting and performance insights to drive operational improvements and strategic decision-making • Support field adoption through training, audits, coaching, and ongoing collaboration with vendor partners and dealership teams

🎯 Requirements

• Bachelor's degree in Business, Communications or Marketing or equivalent experience • 5+ years of automotive retail experience • Knowledge of CRM processes, sales workflows, and digital retail tools including PRISM, FourEyes, Phone AI, lead nurture, and trade acquisition platforms • Experience with vendor management, CX technology, and performance reporting • Strong analytical, organizational, and problem-solving skills • Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced environment • Remote U.S.-based work location • Up to 25% travel across the U.S. and Canada • High School graduate or equivalent • 18 years or older required • Must work in a drug-free workplace

🏖️ Benefits

• Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs