AI Implementation Quality Analyst

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $80k - $105.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Partner directly with clients during implementation to understand use cases, success criteria, and risk tolerance • Translate client requirements into evaluation frameworks, prompt strategies, and test coverage • Act as the quality liaison between client, product, and engineering to ensure alignment pre- and post-launch • Review and score AI responses using standard rubrics • Validate against sources/ground truth; flag hallucinations, omissions, and other risks • Document findings and calibrate with peers to keep scoring consistent • Build and maintain prompt banks and golden sets (expected results) • Expand coverage for edge cases, high-risk scenarios, and real user language • Track regression/drift and feed dashboards and quality reports • Triage internal and client feedback; synthesize themes across deployments • Identify systemic risks and escalate high-impact findings with clear, client-relevant context • Partner with product/engineering to validate and verify fixes, ensuring alignment with client expectations

🎯 Requirements

• Strong analytical judgment and attention to detail • Excellent written communication skills, including the ability to explain reasoning clearly • Experience reviewing, auditing, or evaluating structured outputs such as content, decisions, or recommendations • Comfort applying detailed guidelines and rubrics consistently at scale • Familiarity with large language models and common failure modes such as hallucinations, overgeneralization, or unsafe responses • Ability to work in spreadsheets, evaluation tools, or annotation platforms • Experience with AI evaluation, data annotation, QA, trust and safety, or policy review • Exposure to human-in-the-loop workflows, or benchmarking processes • Domain expertise in a regulated or high-risk field such as government, education, healthcare, or legal services • Experience contributing to test suites, evaluation dashboards, or quality reporting • Comfort working cross-functionally with product and engineering teams • Experience in client-facing roles such as implementation, consulting, or solution delivery in a SaaS or regulated environment • Ability to translate between business/user needs and technical system behavior.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.